Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews
3.0
Oct 16, 2025

Pay non-visibility

Recommend
CEO approval
Business Outlook

Pros

Some remote work but they are trying hard to make everyone in office.

Cons

Sales reps have not had accurate reporting into what we are getting paid in YEARS. We know what we're getting paid when its in the bank and management doesnt seem to care at all. When spifs are almost half your pay and you never know when they are paying thats super frustrating. They send out a spif report days after you're paid.

2.0
Jun 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Coworkers are generally friendly. It’s remote work. Work life balance is good.

Cons

Extremely low pay. 45k a year + 1-5k in commission if you’re doing well. Asked to sell every tech product in existence with very little training on any of it. Best case scenario is you can stick around long enough for other AM’s to get fired/leave and you can take their buying accounts. Only successful reps are the people who have been there 15+ years and I imagine they get their accounts in that same way. It almost seems that’s the business model. Have new people come in for a few months, pick up a couple new accounts, and then hand those off to the vets as they leave. Also you’ll be working the same 5-6k leads that have been in the system since 2006.

avatar
Connection Response
1y
Thank you for taking the time to share your feedback, it will help Connection to continue to improve upon how we do things. We strive to provide an environment where employees feel they’re valued treated fairly and respected.
2.0
May 6, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s remote work, with a decently flexible schedule

Cons

Outdated technology to which make sales so much harder, and too many platforms that make the process difficult. Too many useless team calls, Outdated data with leads that do not want to hear the company’s name You really will just call the same numbers almost every day and get on no call lists

avatar
Connection Response
1y
Thank you for the insights and assessment regarding your time with Connection. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes, and we value your opinions.
Viewing 7 - 9 of 183 Reviews

Glassdoor has 875 Connection reviews submitted anonymously by Connection employees. Read employee reviews and ratings on Glassdoor to decide if Connection is right for you.