Connection Client Operations Associate reviews

Thank you for taking time to provide feedback about your experience at Connection. As a National Solutions Provider, it is paramount that Connection continue to provide timely and relevant solutions to our customers and to afford our employees a robust work experience. Enhancements to create efficiencies in our internal processes and investment in our internal infrastructure have occurred and will continue to be employed. As an example, in addition to partnering with strategic resources to strengthen our data, our Master Data Management initiative harmonizes data across Connection databases and applications. This translates to better accessibility to data that account managers may access to enhance their conversations with their customers and prospects alike. Productivity data has its place in an organization. Metrics around phone productivity do exist. As an example, when call volume is traditionally high, it is responsible and realistic to have adequate staff to handle the influx of phone calls. Phone activity itself is not the sole indicator of performance. In addition to tangible metrics, there are unquantifiable attributes that contribute to one’s success in the account manager role: drive, confidence, communication and rapport building to name a few. While your neutral outlook is disappointing, we are pleased to hear you were surrounded by colleagues who inspired and provided encouragement. We wish you well in your future employment endeavors.