Is Connection a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at Connection have rated their employer with 3.0 out of 5 stars in 183 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at Connection now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at Connection .

Does Connection pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at Connection with 2.6 out of 5 stars based on 183 anonymously submitted employee reviews. This is 17.5% worse than the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at Connection.

How happy are Client Operations Associate professionals working at Connection?

47% of Client Operations Associate employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Client Operations Associate professionals have also rated Connection with a 3.9 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 67 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 29 reviews)); "good work/life balance" ((in 27 reviews)); "Training was great and beyond expectation in a good way!" ((in 25 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 55 reviews)); "low pay compared to other companies" ((in 44 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

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Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews

5.0

Jul 2, 2016

Best Environment I have experienced. Lots of Potential.

Account manager

Recommend

CEO approval

Business Outlook

Pros

-Management that does not micromanage. -Just introduced a good base salary of $40k year 1, $38k year 2 and $36k year 3. This salary allows a livable wage as you build your book of business. -VERY high earning potential. -Lots of perks and free lunches/swag. Plus perks for hitting goal, getting calls with vendors and creating opportunities. -Lots of bonuses.

Cons

-Some luck involved, can be disheartening when a newer person gets a big deal even when they haven’t talked to anyone and the vendor reaches out to PC Connection and that person luckily is tagged to that account. Can be good if it happens to you though! -It’s a grind. 50-70 calls everyday, lots of hang ups and people not answering or blocking/screening your calls. Sometimes feel like a typical telemarketer, even though you’re not. -Takes time to build your book of business. Have to stick it out for 2 years or so. -Can be tough to ask the right questions when you get a decision maker on the phone if you’r not tech. savvy. -Training is good, but does not really stick. You need to just do it in order to learn the systems. -The software program JDE is INCREDIBLY old and NOT intuitive. Something out of the 80’s. Literally looks like MS dos.

Connection Response

9y

Thank you for your positive comments about working at PC Connection. Glad to hear you feel we are providing you with tools to be successful. We understand your concern over JDE being an outdated system and our IT organization has several initiatives underway to improve our systems.

5.0

May 5, 2016

Account manager

Recommend

CEO approval

Business Outlook

Pros

No commission cap, great enviroment, free food, trips/company events

Cons

More patience for new reps

Connection Response

10y

Thank you for your positive comments on your ability to earn unlimited commission, and our positive work environment. The earning opportunities for an Inside Sales Account Manager exceed those of most companies in the greater Southern New Hampshire marketplace. We will certainly take into account your suggestion about ensuring patience with our new Account Managers, as we know it take time to establish your book of business, and our Sales Managers and Sales Coaches are there to help enable your success.

4.0

Apr 18, 2016

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great training. Great first sales job. Great being vendor agnostic, get as much out of this job as you can as far as the training goes.

Cons

Really low base pay... not flexible with working from remotely... even make you drive in during a snow blizzard...or take a vacation day. Career opportunities, are mission impossible...Hardly anyone gets promoted.

Connection Response

10y

Thank you for your feedback. We’ve made recent changes to our overall compensation plan, and those changes have been received extremely well. We do thank you for your positive comments on our training program. Once an Account Manager reaches a certain volume they can earn the ability to work from home, but those not at goal or new to the Company need the on-site level of support to be successful. To promote one’s career goals, we also have a defined path for an Account Manager to become a Senior Account Manager to an Executive Account Manager, with corresponding increases in compensation. In addition, most of our Sales Coaches, Sales Managers, Sales Directors, and Vice Presidents have been promoted internally.

Viewing 157 - 159 of 183 Reviews

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Best Environment I have experienced. Lots of Potential.

Account manager

Account Manager

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