Connection Client Operations Associate reviews

3.0

47% would recommend to a friend

(183 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Client Operations Associate employees have rated Connection with 3.0 out of 5 stars, based on 183 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have an average working experience there. Connection is rated 22% below average by Client Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

183 reviews
1.0
Jul 18, 2016
Recommend
CEO approval
Business Outlook

Pros

This company has decent benefits and overall a good culture. The only reason I stayed with the company as long as I did was because of my customers and my coworkers, NOT including any management. Interview process was thorough and timely. HOWEVER, this is a case by case basis.

Cons

POOR management. Everything is great here until you need to ask for help. While the sales training team was wonderful, they cannot hold your hand every minute of the day. new hires still need guidance and support from their managers at times, things that were non existent from my manager. HR was completely useless, a bunch of children who don't understand a thing about employee/employer relations or conflict resolution.

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Connection Response
9y
We are sorry you did not enjoy your experience at PC Connection. As you state, we do have a good culture, benefits and training.
5.0
Jul 12, 2016

Account Manager

Recommend
CEO approval
Business Outlook

Pros

Robust Training. Mentors. Encouragement. Great Pay potential. Lunches. Realistic KPIs. You get out what you put in. Patient coworkers.

Cons

Systems could be updated. A bit of the "not my job" attitude from some. Lots of channels to get action.

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Connection Response
9y
Thank you for recognizing the outstanding opportunities in Sales for our Account Managers. As you indicated, we provide a supportive environment that will help your success. We do recognize the need to upgrade our systems and now that we are part of PC Connection, Inc. we will be doing some joint systems review to see what the best approach will be for both companies in the short term and in the long term to offer better tools for us to enable success.
1.0
Jul 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Good training Office environment reasonable growth path competitive pay and benefits

Cons

Uses personality and other assessments which are highly discriminatory and rule out very qualified and hardworking candidates.Company hides behind supposed 'experts' that peddle these biased testing regimes. The fact that the company would prevent a good worker from coming on board shows their lack of humanity. I for one am telling everyone what a horrible management mentality this company has.

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Connection Response
9y
Thank you for pointing out the many positives in your review, such as good training, good growth path, and compensation. PC Connection does not depend on the Sales Assessment as the sole determinant in its hiring process; in fact it is not even the most important determinant as you allude. A candidate’s work history and questions centered around the ability to do the job in question are also key components in the selection process. It is worth noting however, that the Sales Assessment has been validated as a tool to utilize in the hiring process and the assessment we use for sales is very common and utilized by many Fortune 1000 Companies.
Viewing 154 - 156 of 183 Reviews

Glassdoor has 875 Connection reviews submitted anonymously by Connection employees. Read employee reviews and ratings on Glassdoor to decide if Connection is right for you.