I was hired as a temporary employee during the Annual Enrollment period. I made it through and was brought on permanently, but the entire time I wasn't eligible for any benefits. I was told (along with all of the new hires in my department) in December that a raise would be requested for us. It's now the middle of May and we're still waiting, and probably will be forever because the management decided to waste a bunch of money on a fancy new building that nobody asked for. The same raise had been given to everyone during previous years, so there's currently a big wage gap between many of us.
After waiting 4 months to become benefit-eligible, the insurance plan they rolled out to us doesn't cover anything at all until you reach a $1500 yearly deductible. That's currently almost a tenth of my net income. The guy from the benefits department tried feeding us the line "Insurance is for liability reasons, not for healthcare." Insurance is our job. I hear 10 people on a daily basis talking about why they need insurance, don't lie to my face.
During the time I was a non-benefited employee, I wasn't afforded paid holidays. That included Thanksgiving, Christmas, and New Year's. That would make sense, except they decided to throw a party in the office (why???) and wouldn't allow us to be there, forcing us to take off 2 1/2 days surrounding Christmas and the same amount of time the next week and making us work 10-hour days to make it up. Expect to have your life rearranged without much warning and without any consideration.
About that new building I mentioned: they keep it cold at all times and refuse to put blinds on the giant windows for "aesthetic reasons". For about 2 hours a day you're left contorting your spine at an awful angle to avoid being blasted in the face by sunlight, although the management's floor has blinds (take that as you will). Appearances are definitely more important to them than functionality. Oh, and a press release from the Utah Governor's office mentions that the company's also getting a 20% tax break out of the deal. I'm really sure we'll be seeing some of that passed along to us.
While a bunch of people here work 2 jobs just to make enough to live on, the company just bought about 20 4k TVs to stick where nobody watches them (a lot of them have probably never been turned on). They'll also buy 60-inch monitors and $100 gaming mice and keyboards for the tech guys (I guess so that they can click on buttons better or something?). Meanwhile we're stuck with computers that are easily 10 years old and monitors that are headache-inducing at best. They'll even make you pay for your own headset.
During the Annual Enrollment Period agents on the phones were bought food several times a week but we got pizza maybe twice. Not that I expect the company to buy us food all the time, but if you're going to do it for one group do it for everybody. QA is also ineligible for the prizes agents earn all the time and we're discouraged from getting licensed which would bring us to $15 hourly. Despite that, we're expected to know not only as much as the agents do, but more.
