Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Great Benefits that are affordable." ((in 94 reviews)); "Easy and good pay loved it" ((in 90 reviews)); "Great people to work with" ((in 35 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 30 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 59 reviews)); "The training is very poor to say the least." ((in 34 reviews)); "The supervisor are mean and don't follow the policies." ((in 34 reviews)); "poor communication" ((in 15 reviews)); "Not understanding about time off." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

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Consumer Cellular

Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

809 reviews

4.0

Dec 8, 2022

Love the job!

Senior corporate recruiter

Recommend

CEO approval

Business Outlook

Pros

The culture, leadership, work life balance.

Cons

Work on communicating with employees about the future.

4.0

Nov 22, 2022

Patience Required

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

As a customer support rep your job will be speaking with older folks about their smartphone operation, their service plan and their bill. The majority of employees at CC have an abundance of patience and enjoy helping older, non-technical customers, which means the overwhelming majority of employees are really wonderful people. The more you know about using your smartphone the better you will do at this job. The company gives you ample time to learn the job and get comfortable at it before they start holding you to metrics. You will find the metrics very easy to satisfy and if for any reason you have trouble meeting the numbers they will give you plenty of time to improve. As with all call centers attendence is important. If you manage to show up everyday this is an easy gig with okay pay. If you actually try hard you will get pay increases and promotions almost automatically. The equipment they provide you with to work from home is excellent.

Cons

The toughest part of the job is troubleshooting technical issues with older customers that are using a smartphone for the first time. Other than the usual cons that you will find at any call center, (supervisors with personality issues, strict attendence policies, etc), Consumer Cellular is pretty cool place to work.

3.0

Nov 21, 2022

Mental health

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Starts out great , love helping people.

Cons

Changed supervisors to many times. No one was on the same page. Micro managing was horrible.

Viewing 265 - 267 of 809 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Phoenix Valley

Customer Service Representative (Work From Home) Oklahoma City, OK

Retail Store Manager - Beaumont, TX

Retail Store Manager - Amarillo, TX

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