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Consumer Direct Care Network

Engaged Employer

Consumer Direct Care Network reviews

3.2

53% would recommend to a friend

(401 total reviews)

Ben Bledsoe

59% approve of CEO

55% positive business outlook

Consumer Direct Care Network has an employee rating of 3.2 out of 5 stars, based on 401 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Direct Care Network employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

401 reviews
1.0
Mar 31, 2025

A toxic place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not many pros to provide.

Cons

Either intentionally or unintentionally, company employees are subjected to micromanagement, constant confusion and frivolous revisions of business processes; as well as, poor leadership along with ignorance and apathy among members of management. There is a high turnover of members of management and coworkers except for a select few company employees. There is a lot of sugary lip service paid to "company values" and "care" and "compassion" but the company mission appears tightly focused on extracting public money from government agencies and reducing operating costs at the expense of eligible recipients of Medicaid benefits and services.

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Consumer Direct Care Network Response
1y
Hello, thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns about leadership, communication, and our values seriously. We are committed to continuous improvement and person-centered service. If you're open to a conversation, we welcome the opportunity to better understand your perspective.
1.0
Nov 16, 2024

Do Not Do It

Recommend
CEO approval
Business Outlook

Pros

Clear work times with flexibility within those hours so you can make up time during lunch or the hour you don't work. If you get in with management then they are very lenient about time and bringing your kids with you to work. Everyone tries to be super friendly and there are attempts to bond for 15 minutes every Friday. You can also listen to music or watch anything with headphones as long as you get your work done.

Cons

If you want somewhere to just work do not work here. Everyone in management is a clique. Expect to be trained? Then you will get the most basic stuff as if you are 3 and be told wrong information. If you mess up after that (or don't) the supervisor will blame you to make herself look better and like you were trying to hide it. If you have proof you did everything correctly or it was someone else you will never get an apology. Have any questions or need clarification? Even if you give every bit of information the supervisor will ask you questions you already answered, require you to send a ton of screenshots so she can look into it (instead of pulling up the information herself), then tell you she will look into it and go to her boss for the answer (every single time) and may get back to you in a day or never. Someone has a problem with you? You get into trouble for it no questions asked. Are quiet or tired and don't want to socialize? You aren't working well with the culture of the company and have communication issues. Want to ask questions to better understand something or new process? Don't, it makes the supervisor think you are questioning her. Never vocalize your opinions, even if it was just about thinking you would meet higher people in the company when they come to the building because that is gossip. If you talk to management or HR about anything, personal or work related then expect them to discuss it amongst themselves even if you asked to keep something quiet. None of this matters if you make friends though. If you become part of the clique and maintain the façade then you can get away with almost never coming to work or doing an hour of work and nothing more as they will be open and friendly to you. There are no opportunities to be promoted, everyone is young, new to the job or area and don't want to leave.

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Consumer Direct Care Network Response
1y
Hello, thank you for providing detailed feedback. We’re glad you found aspects of the work environment, such as flexibility and team bonding efforts, to be positive. Your comments about training, communication, and management interactions are noted and will help us identify areas for improvement. Your insights are appreciated as we work to enhance the experience for all team members.
1.0
Feb 23, 2024

Dont' go

Recommend
CEO approval
Business Outlook

Pros

Pay, sick time, thats really it.

Cons

Workplace is an alcoholic brainstorming cuss barn with politics of racism disguised as misplaced aggression for police. Also you can't get your questions answered.

avatar
Consumer Direct Care Network Response
2y
Hello, thank you for taking the time to leave us a review. We are sorry to hear of your negative experience. Please reach out to our Human Resources team, as we would like to learn more about the situation you have described. CDCN has a zero-tolerance policy for racism, and we strive to create a workplace where everyone is supported and motivated to be their best. If there is an area needing improvement, we would appreciate the opportunity to learn more about it.
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Glassdoor has 417 Consumer Direct Care Network reviews submitted anonymously by Consumer Direct Care Network employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Direct Care Network is right for you.