Crunch Fitness reviews

3.2

44% would recommend to a friend

(2,151 total reviews)

Jim Rowley

50% approve of CEO

35% positive business outlook

Crunch Fitness has an employee rating of 3.2 out of 5 stars, based on 2,151 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crunch Fitness employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Sep 15, 2017

Made me work on an injury

Recommend
CEO approval
Business Outlook

Pros

There are none. Employees are not valued

Cons

The manager used me like his own personal errand girl. I was given no training what so ever and was told to open the gym on the first day without anyone but me there, no uniform or onboarding documents/policies were provided to me. I ended up training myself to the best of my ability. There were no chairs or stools provided. Front desk attendants were required to stand for 7+ hours at a time and would get in trouble for sitting down. The manager forced me to work a 3 hour shift with food poisoning, I was throwing up in the bathroom the whole shift but he refused to allow me to leave and became hostile whenever I asked to be allowed to go home. On the day I quit entirely I had twisted my ankle the night before and it had swollen to twice it's size, it was immobile and I could hardly walk on it without horrible pain let alone work. I was still required to come in and open. I worked for 4 hours before the manager came in. At that time my ankle was increasing getting worse. I had called my physician and they told me I needed to go to an Urgent care ASAP to make sure the problem wouldn't worsen. At that time they were concerned it was broken. I told my manager this and he became angry with me. Told me he could make an exception and I could sit for the shift but I was not allowed to go to Urgent Care or seek a doctor until after my shift had ended. I was half way through a 7 hour shift. I began to cry due to the pain I was in. This only pissed him off more. I had to txt another manager to call him and convince him to let me leave early. I had already put in my 2 weeks but after the incident I resigned before leaving. I was diagnosed with a very bad sprain (Luckily It wasn't a break) but still ended up with crutches and a boot. The physician was shocked I had managed for as long as I did without medical help

2.0
Aug 19, 2017

Operations Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The branding is amazing. Being that you have to deal with people face to face handling member issues i.e billing, location cleanliness, overall building maintenance, it is a great learning experience for a person, very hands on, allowing instant gratification.

Cons

Though the company has grown into franchises, in many cities, along with their "signature" locations, the corporate office, which is located in New York City, handles everything and is extremely small and very cliquish. You have to be liked in order to keep your job because there is a "glass ceiling" and once you're in a position there's honestly no where to progress. (truthfully, that's the way it is in the fitness industry in general; either you become your own brand, open your own gym or develop your own fitness phenom, to make real money) I was there for many years and saw some employees move up, yet it would be more of a lateral jump, due to boredom, laziness or just being scared in wanting to look outside. I have also witnessed employees that rock the boat and don't comply, voice their opinion or have valid issues with other employees or VP's who then get pushed out of their jobs. Now, I understand business and believe that a company doesn't fire you, you get yourself fired, however, if you fall out of grace for any complaint made to HR, the few people in upper management will make it their duty to bully you, then your work life becomes miserable to the point of either you quit or get fired.

Viewing 94 - 96 of 2,151 Reviews

Glassdoor has 2,228 Crunch Fitness reviews submitted anonymously by Crunch Fitness employees. Read employee reviews and ratings on Glassdoor to decide if Crunch Fitness is right for you.