Custom Ink Reno reviews

2.8

50% would recommend to a friend

(115 total reviews)
avatar

David Doctorow

78% approve of CEO

12% positive business outlook

Employees in Reno have given Custom Ink a rating of 2.8 out of 5 stars, based on 115 company reviews on Glassdoor. This indicates that most employees have an average working experience in Reno. The Custom Ink employee rating in Reno is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

115 reviews
2.0
May 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Cool employees that will relate with you Decent pay Generous PTO

Cons

Sinking ship, disguised as "innovating" bit really what this means is they will roll out very drastic changes and expect all the inbound teams to deal with the ripple effect. DO NOT use them to raise money, at the end of the day their prices are expensive and the quality is no longer there. They're vetting on their "execution excellence." However, they let go of everything that made the execution great. (The Artists, the Printers) it is now a hollow shell of what it was 5-10 years ago. They do not care about your mental health. They will just say "your feelings are valid, but XYZ is in your requirements." For example, Sales commissions got cut significantly during Covid with a promise of them coming back,, they never did. They kept our bonus commissions at .010%, when previously it was 10%. Escalated customers are now a regular thing with no more main printing facilities, customer service/sales isn't paid enough to deal with it, and the company is constantly shoving a "WOW" experience down everyone's throats. I flat out cannot give my customers a good experience knowing they will not get the quality shirts or print that they deserve. But they want us to do so anyways. "I know we sliced our workforce and let go of your colleagues, but now your expectations are higher for you and so you better give a wow experience to our customers so they feel like they're in the right hands"

avatar
Custom Ink Response
2y
Thank you for sharing your perspective and thoughtful feedback. All companies experience growing pains as they evolve but we strive to keep our Inker experience positive. We truly value feedback like yours and will share all of this with our team. If you have more details you would like to share, please reach out directly to us at inkerfeedback@customink.com.
3.0
May 11, 2024

good

Recommend
CEO approval
Business Outlook

Pros

good pay and benefits package

Cons

bad flagging system. would fire people for not doing satisfaction teams job

avatar
Custom Ink Response
2y
We appreciate your taking the time to write this review. The benefits are one of our favorite things about Custom Ink too! We take each review to heart and will share your feedback with the team. Please feel free to reach out to directly to us at inkerfeedback@customink.com if you have thoughts to share on anything else.
1.0
Apr 19, 2024

Used to be great

Recommend
CEO approval
Business Outlook

Pros

They had food, and a lot of time off

Cons

Everything else. They straight lied to everyone.

avatar
Custom Ink Response
2y
Thank you for sharing your feedback. Your insight helps us better understand your experience and shows us an opportunity for us to continue to improve. If you want to share further thoughts or insights, please feel free to reach out to us directly at inkerfeedback@customink.com.
Viewing 19 - 21 of 115 Reviews

Glassdoor has 733 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.