Custom Ink Reno reviews

2.8

50% would recommend to a friend

(115 total reviews)
avatar

David Doctorow

78% approve of CEO

12% positive business outlook

Employees in Reno have given Custom Ink a rating of 2.8 out of 5 stars, based on 115 company reviews on Glassdoor. This indicates that most employees have an average working experience in Reno. The Custom Ink employee rating in Reno is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

115 reviews
2.0
Apr 17, 2024

Hard to believe it's the same company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people were the best part. Great health benefits, work from home, and nice vacation time

Cons

Community Service team has disbanded. Full reorganization of large sections of the company twice in the last 2 years. Management is nice, but doesn't seem to have a plan. When the disconnect is called out the blame is that employees can't handle change. No more opportunities for growth or career advancement and yearly raises are small.

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Custom Ink Response
2y
Thank you so much for your feedback. We truly want to make your Inker experience the best it can be. Your feedback and insights are taken to heart, and we will make sure it reaches our team for consideration. For any additional insights you wish to provide, our door is always open for direct communication at inkerfeedback@customink.com.
3.0
Mar 2, 2024

was once great

Recommend
CEO approval
Business Outlook

Pros

Minimal micromanagement. Was able to plan my work day as needed to finish work. Had opportunities to move up and around company

Cons

Massive layoffs in 2022 and 2023 Felt way too big and corporate-y Tons of mismatched communication from top down Felt like company tried to grow too quickly and as to not cut pay higher up, cut jobs/people

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Custom Ink Response
2y
Thank you for sharing your perspective with us; it's crucial for our improvement process. We're aware that, even with our attempt to alleviate the situation through substantive severance and extended benefits for those affected, this has been a trying time. Your feedback is taken to heart, and we will make sure it reaches our team for consideration. For any additional insights you wish to provide, our door is always open for direct communication at inkerfeedback@customink.com.
4.0
Dec 12, 2023
Recommend
CEO approval
Business Outlook

Pros

There were free snacks and a free hot catered lunch weekly, until Covid hit and closed the offices. Mostly wonderful, dedicated, interesting, fun colleagues. Great health coverage (except for spouses). A real community feel.

Cons

Irate customers, endless call queues, chronic understaffing, not paid enough considering the level of expertise, knowledge and skill we were expected to have.

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Custom Ink Response
2y
We truly value the fact that you took the time to share your thoughts with us. We are always striving to improve and feedback like yours helps us immensely. We are sorry to hear that you had a challenging experience working with us. Please feel free to reach out directly with more details so that we may understand your situation better at inkerfeedback@customink.com.
Viewing 22 - 24 of 115 Reviews

Glassdoor has 733 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.