Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
avatar

David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
1.0
Dec 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Retirement and healthcare are what differentiate warehouse positions with competitors.

Cons

This was a SALES company first, a very successful one at that. They decided to open production warehouses to cut out the middle man and merge into a market that has NOTHING to do with sales.... Production management is an atrocity... Turn over in both upper and lower level positions creates a revolving door of inefficiency. Lack of persistent leadership leads to lack of confidence from the higher ups, intrinsically leading to more simplified, archaic forms of quality control and benchmarks. These are production based earning institutions, meaning you meet goal and then make more money on any production post-goal. In most cases, the training you've received does not guarantee reaching just basic goal, at least not without any errors. The bottom line of this companies financial strategy creates pressure on the production floor that is surmounting. These are the lowest paid positions in the company, with the least amount of training and the most amount of expectation. In the end, these warehouses take advantage of the cities they're placed in. You have mass markets of high school graduates with a lot of retail and production backgrounds. Customink stands out because of the aforementioned benefits package and retirement, so for most of this populous, this is a great place to end up. For anyone actually trying to develop career skills and ascend in their status as an employee, this place is a sinkhole, lead by people who stuck around long enough to get promoted. The management positions in these facilities barely break 50k, you are salaried so your hours are variable, and you still have to deal with all previously mentioned backward momentum.

5.0
Dec 6, 2016
Recommend
CEO approval
Business Outlook

Pros

CustomInk is an amazing company dedicated to bringing people together and giving back to the community. They have an amazing live/work balance and amazing support structure of management. Team building and sense of company community are key notes along with upbeat and dedicated service attitude makes this a company well worth looking into.

Cons

If you've never worked in a call center before the sheer number of conversations going on around you can sometimes be distracting.

4.0
Oct 20, 2016

Amazing People!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the nicest and kindest people I've ever worked with. Genuinely felt as though my Manager as equally concerned about my career growth as she was her own.

Cons

The fast expansion (went from 400 to over 1200 employees while I was there) was a difficult and bumpy ride at times (although how could it not be).

Viewing 580 - 582 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.