Custom Ink reviews

2.9

30% would recommend to a friend

(182 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Reviews by job title

182 reviews

Reviews about "Culture"

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1.0
Dec 18, 2025
Recommend
CEO approval
Business Outlook

Pros

PTO 401k Life & medical insurance

Cons

I was employed at Custom Ink for 4 years, I experienced quite a few transitions from the company all of which got worse and worse. The company's culture slowly diminished with each year, change, and set of layoffs. As of recently, yet another mass layoff occurred with absolutely no warning and on the spot firings. The severance offered is laughable considering my tenure and the overall state of the economy. Management has zero connection to its employees and fails to take their frontline workers into consideration when making decisions. Everything is about money and "streamlining efficiency". Upper management started micro-managing and left little to no room for creativity in interacting with customers as everything was becoming automated. Plus, you can expect to not be heard and gaslit when your opinions don't align with upper managements.

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Custom Ink Response
5mo
Thank you for taking the time to share your experience. We understand how sudden change can feel destabilizing, particularly for Inkers who have spent multiple years with the company. As part of the recent reorganization, impacted Inkers were provided a paid transition period, severance, a COBRA subsidy, and outplacement support. These steps were intended to provide practical support as they look for the next step in their career. We also hear the feedback around connection and how decisions are felt by teams doing the work every day, and appreciate your advice. We will continue to gather input through a combination of forums, including town halls, anonymous engagement surveys, and ongoing leader conversations, to better understand how changes are experienced across the organization, including where communication may have fallen short. We recognize the experience shared here and the impact it reflects, and wish you the best in your next chapter.
2.0
Dec 1, 2025

Do not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great healthcare benefits (no deductible)

Cons

- Paternalistic, condescending leadership - Stuck in bad management patterns - will tell you how lucky you are to work remotely/oversell the culture to keep you from looking elsewhere - low wages compared to similar roles elsewhere - micromanagement, leadership shows no trust in employees - constant layoffs

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Custom Ink Response
5mo
Thanks for taking the time to share your perspective. We recognize that ongoing change and uncertainty can be frustrating and feel discouraging, particularly when it affects how leadership decisions are experienced day to day. We also hear the broader feedback around leadership approach, compensation, and the impact of repeated organizational changes. Healthcare benefits are an area we’ve consistently invested in, and it’s helpful to see them reflected in feedback, even alongside more critical perspectives. We wish you well in what comes next and appreciate you taking the time to provide this input.
1.0
Oct 13, 2025

Soulless Corporate Wasteland

Recommend
CEO approval
Business Outlook

Pros

Great colleagues and decent benefits.

Cons

All incentivizing in-person meet-up events axed for no good reason Poor restructuring under new CEO Unrealistic and inefficient sales strategies Lack of support from the executive team Continued lack of transparency

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Custom Ink Response
5mo
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with your colleagues and appreciated the benefits offered. We also recognize and take seriously the concerns you've raised around leadership transitions, strategic direction, and communication. Organizational changes can be challenging, and we understand that the impacts of restructuring and evolving strategies are felt across the team. Your perspective around in-person engagement, executive support, and transparency is especially valuable, and we’re committed to continuing to listen, learn, and improve in these areas. Please know that your feedback has been shared with the appropriate teams for further reflection. If you're open to providing more detail, we welcome you to reach out to us directly at careers@customink.com. Thank you again for your candid input—it plays an important role in helping us grow as a company and as a community.
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