Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 3.0 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 127 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 62 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 32 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food was nice twice a week." ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 43 reviews)); "Massive layoffs in 2022 and 2023" ((in 22 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 22 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 14 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

3.0

35% would recommend to a friend

(216 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

216 reviews

Reviews about "Career Development"

Return to all reviews

5.0

Apr 28, 2023

Job Review

Expert production artist

Recommend

CEO approval

Business Outlook

Pros

I loved the team environment. Everyone was fun and nice to work with. There was alot of training and help if needed.

Cons

The company started to favor profit over people. They started laying off hundreds of workers due to automation and outsourcing jobs.

Custom Ink Response

3y

We appreciate your taking the time to write this review. We’re so happy that you had a positive time working with us. The closures of the Reno and Charlottesville production facilities in January were difficult decisions, prompted by increasing production costs and tight labor markets caused by the pandemic, but we tried to support impacted Inkers with generous severance packages and an extended benefits period. We always strive to learn from and listen to our Inkers, and we will share your feedback with the team. If you want to share further information, please reach out to us directly at inkerfeedback@customink.com

1.0

Apr 12, 2023

They lie, A LOT.

Customer sales representative

Recommend

CEO approval

Business Outlook

Pros

Paid time off, remote job

Cons

The last 6 months of 2022 the CEO sent emails saying the company was financially fit and they were prepared for recession and no one needs to fear being laid off. Beginning of Dec, CEO sent email with the same rhetoric. First day of 2023 that employees were back at work, they announced two production facility closures and 20% of staff had been laid off. They lie, they put profits over decent management, adequate training, customer service, loyalty.

Custom Ink Response

3y

Thank you for taking the time to share your experience—we’re grateful for your feedback. The closures of the Reno and Charlottesville production facilities in January were difficult decisions, prompted by increasing production costs and tight labor markets caused by the pandemic, but we tried to support impacted Inkers with generous severance packages and an extended benefits period. We always strive to learn from and listen to our Inkers, and we will share your feedback with the team. If you want to share further information, please reach out to us directly at inkerfeedback@customink.com

1.0

Mar 28, 2023

Misleading/Dishonest

Small business owner

Recommend

CEO approval

Business Outlook

Pros

I got paid well but only because I was grandfathered into a pay structure that was immediately closed after I achieved max pay in my role. I also loved my coworkers, we had a tight knit community and we all got along pretty well, I will miss working with them.

Cons

They lied to us about the financial health of our company. Multiple emails from Marc Katz about how our jobs were in a safe place, there wouldn't be any layoffs, and we didn't need to worry despite the recession. Two weeks after that last email, we were all layed off in the Reno and Charlottesville production facilities. Definitely left a bitter taste in my mouth.

Custom Ink Response

3y

Thank you for sharing your experience with us. We’re grateful you took the time to write a review, and we’re sorry to hear you had a difficult experience. The Reno and Charlottesville production facility closures were a difficult decision, prompted by increasing production costs and tight labor markets caused by the pandemic, but we tried to support impacted Inkers with generous severance packages and extended benefits periods. We always strive to learn from and listen to our Inkers, and we will share your feedback with the team. If you want to share further context, please reach out to us directly at inkerfeedback@customink.com

Viewing 70 - 72 of 216 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

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Reviews about "Career Development"

Job Review

They lie, A LOT.

Misleading/Dishonest

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