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Custom Ink

Engaged Employer

Custom Ink reviews

3.0

35% would recommend to a friend

(216 total reviews)
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David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Ratings by demographic groups

Reviews by job title

216 reviews

Reviews about "Career Development"

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2.0
May 30, 2023

Great place to work before the major cuts

Associate manager
Recommend
CEO approval
Business Outlook

Pros

Great Swag Benefits Opportunity to connect Learning courses and added training outside of the company Hours

Cons

Pay Raises are few and far Merit is a complete joke to constant high performers Bonus structure realigned to pay out less Major Lay offs

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Custom Ink Response
3y
Thank you for providing your feedback to us. Your insight helps us better understand how we can improve. We’re glad you are happy with the benefits, learning, and training opportunities. Although we tried to support impacted Inkers with generous severance packages and an extended benefits period, we understand how difficult this experience has been and will share your feedback with our team. If you want to share further thoughts or feedback, please reach out to us directly at inkerfeedback@customink.com
4.0
May 18, 2023

Good company with good values

Customer satisfaction
Recommend
CEO approval
Business Outlook

Pros

Fair pay, good benefits, full time work is strongly encouraged, great coworkers, and managers try their best to be helpful and there for you

Cons

Big changes are happening within the company and job security is questionable at the moment. I wish they would be a little bit more candid sometimes.

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Custom Ink Response
3y
We appreciate your taking the time to write this review. We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team. Please let us know if you have thoughts to share on anything else.
1.0
May 16, 2023

Huge layoffs in favor of outsourcing

Graphic designer
Recommend
CEO approval
Business Outlook

Pros

Full time WFH, provided mac tech with adobe programs, great coworkers, and most managers are nice and supportive. Forced cheer and community "family" happiness only to layoff everyone suddenly. Discouraged from speaking up. Surveys are not anonymous and they will follow up on negative comments. CEO has his feelings hurt all the time when workers are unhappy and takes it personally. Severance is reasonable, wages are mostly performance-based and the bar rises every year. Expect to have a repetitive motion injury after a few years.

Cons

- Pay caps around 75k - Company is firing 70% of the design workforce in favor of overseas outsourced artists - Company is also finding any way they can to reduce or take away severance - Very heavy micromanagement in order to make artists quit early and lose their severance - Pulled the rug under most of the company in terms of financial health and job security. Company makes millions but wants to make a billion at what cost? - There is a marketing team and there are false positive reviews.

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Custom Ink Response
3y
Thank you for sharing your experience with us. We’re sorry to hear that you had a challenging time with Custom Ink. We strive to provide Inkers with competitive compensation, a path to professional advancement, and a comfortable and supportive work environment. We will share your feedback about management with our team and continue to work to improve. We see that you have many concerns, so we would like to hear more about your experience. Please feel free to reach out to us directly at InkerFeedback@customink.com
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