Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
avatar

David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
1.0
Dec 30, 2017
Recommend
CEO approval
Business Outlook

Pros

- The people! Because CustomInk is a ~hip~ company, the workforce is young, creative, and talented. You will meet tons of amazing people and make lifelong friends. - This also leads to a great environment. It's casual and there used to be a lot of collaboration. - Benefits. There's always free food, frequent catered lunches or lunch parties for your team. Medical benefits are dirt cheap. Discounts on purchasing blank clothing. Lots of vacation time. - You can actually make a good salary if you're performing well and doing overtime. - There was always encouragement to explore other departments via cross shadowing and training, and a lot of opportunities to try new things. - My training program included training for other positions that I would be working closely with. This was super beneficial in the long run, and it was fun. - There's usually some flexibility with working from home (if you can/need to).

Cons

- The fast growth of the company was it's major downfall. It could not keep up with how quickly things were progressing, and unfortunately led to a lot of inexperienced managers. Not only lower level managers, this includes people managing entire departments. Also caused a lot of veteran employees (successful employees, mind you) to leave the company. - It feels like high school. There are cliques, and it's actually even worse with the management team. - If one of the managers doesn't like you personally, you will never advance. The company needs to work on promoting due to merit and qualifications, and remove the personal aspect from things. A lot of people felt like they were shunned or "black listed" for various reasons. - "Ownership" is a core value of the company; unfortunately, most of the management team does not respect this. - There's a lot of "required" overtime. I don't think this is even legal. - Overall, CustomInk is not what it used to be. Had this review been written 4 or 5 years ago, things would've been very different. Nowadays, you are simply a number and can be easily replaced. They will not care when you leave, regardless of if you were a top performer or not.

1.0
Dec 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Retirement and healthcare are what differentiate warehouse positions with competitors.

Cons

This was a SALES company first, a very successful one at that. They decided to open production warehouses to cut out the middle man and merge into a market that has NOTHING to do with sales.... Production management is an atrocity... Turn over in both upper and lower level positions creates a revolving door of inefficiency. Lack of persistent leadership leads to lack of confidence from the higher ups, intrinsically leading to more simplified, archaic forms of quality control and benchmarks. These are production based earning institutions, meaning you meet goal and then make more money on any production post-goal. In most cases, the training you've received does not guarantee reaching just basic goal, at least not without any errors. The bottom line of this companies financial strategy creates pressure on the production floor that is surmounting. These are the lowest paid positions in the company, with the least amount of training and the most amount of expectation. In the end, these warehouses take advantage of the cities they're placed in. You have mass markets of high school graduates with a lot of retail and production backgrounds. Customink stands out because of the aforementioned benefits package and retirement, so for most of this populous, this is a great place to end up. For anyone actually trying to develop career skills and ascend in their status as an employee, this place is a sinkhole, lead by people who stuck around long enough to get promoted. The management positions in these facilities barely break 50k, you are salaried so your hours are variable, and you still have to deal with all previously mentioned backward momentum.

3.0
Mar 4, 2015

Meh..

Recommend
CEO approval
Business Outlook

Pros

- Great work environment and benefits - Casual dress code - Free catered lunch each week - Wholesale pricing on blank apparel orders for you and your family

Cons

- They are terrible at promoting. They choose the "yes" men/women and not the most experienced/educated applicants. A good bullshitter and schmoozer is who gets the higher up positions

Viewing 73 - 75 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.