Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
1.0
Dec 18, 2025
Recommend
CEO approval
Business Outlook

Pros

PTO 401k Life & medical insurance

Cons

I was employed at Custom Ink for 4 years, I experienced quite a few transitions from the company all of which got worse and worse. The company's culture slowly diminished with each year, change, and set of layoffs. As of recently, yet another mass layoff occurred with absolutely no warning and on the spot firings. The severance offered is laughable considering my tenure and the overall state of the economy. Management has zero connection to its employees and fails to take their frontline workers into consideration when making decisions. Everything is about money and "streamlining efficiency". Upper management started micro-managing and left little to no room for creativity in interacting with customers as everything was becoming automated. Plus, you can expect to not be heard and gaslit when your opinions don't align with upper managements.

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Custom Ink Response
5mo
Thank you for taking the time to share your experience. We understand how sudden change can feel destabilizing, particularly for Inkers who have spent multiple years with the company. As part of the recent reorganization, impacted Inkers were provided a paid transition period, severance, a COBRA subsidy, and outplacement support. These steps were intended to provide practical support as they look for the next step in their career. We also hear the feedback around connection and how decisions are felt by teams doing the work every day, and appreciate your advice. We will continue to gather input through a combination of forums, including town halls, anonymous engagement surveys, and ongoing leader conversations, to better understand how changes are experienced across the organization, including where communication may have fallen short. We recognize the experience shared here and the impact it reflects, and wish you the best in your next chapter.
2.0
Sep 26, 2025

Not what it once was…

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay, pto, some of the people

Cons

Leadership, infrastructure, tech landscape, reviews are management leverage for when more layoffs need to happen. The organization has shifted over the past few years into something totally unrecognizable. They don’t care for the people that work within the organization and they really don’t care about the quality they deliver to their customers. Everything is slowly but surely becoming automated and outsourced. What was once a wholesome company with positive customer experiences is now a shell of a company just trying to hold that reputation with cheaper shortcuts.

1.0
May 22, 2024

No Future

Recommend
CEO approval
Business Outlook

Pros

Good benefits, decent pay, decent people

Cons

huge company wide layoffs, don't listen to employees, toxin management

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Custom Ink Response
2y
Thank you for providing your feedback. Your insights help us better understand how we can improve. We're glad to hear you had a good experience with our benefits, pay, and the people. However, we understand that the experience with the layoffs has been challenging. Despite our efforts to support impacted Inkers with generous severance packages and an extended benefits period, we recognize the difficulty of this situation. We will share your feedback with our team. If you have any additional thoughts or suggestions, please feel free to reach out to us directly at inkerfeedback@customink.com.
Viewing 76 - 78 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.