Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 3.0 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 127 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 62 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 32 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food was nice twice a week." ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 43 reviews)); "Massive layoffs in 2022 and 2023" ((in 22 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 22 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 14 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

3.0

35% would recommend to a friend

(216 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

216 reviews

Reviews about "Career Development"

Return to all reviews

4.0

Feb 21, 2023

Amazing company to work for

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Training, support and team collaboration

Cons

High pressure paced during busy periods

Custom Ink Response

3y

It is wonderful to hear that you had a good experience working with us. We really appreciate getting feedback like this so that we know what’s working. It provides great direction on what to invest in for our future. If you have any other thoughts or ideas, please drop us an email: employerbrand@customink.com.

5.0

Feb 7, 2023

Best Team Ever and Leadership ever!

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Open communication, the team is super engaged and helps each other out, with lots of development and self-care focus. The leadership team is involved in the individual career goals and encourages them to take advantage of learning and growth opportunities.

Cons

Paternity benefits could be better.

Custom Ink Response

3y

We appreciate your taking the time to write this review. We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team. Please let us know if you have thoughts to share on anything else: employerbrand@customink.com

3.0

Jan 30, 2023

"We wear many hats"

Production manager

Recommend

CEO approval

Business Outlook

Pros

- Able to get promoted quickly in in-house production facility if you are motivated have good relationships with managers (not always the same for the remote jobs) - I am now very comfortable with giving and receiving professional feedback; this is encouraged - Great pay and benefits for what the remote jobs entail, and some of the in-house production roles. - Custom Ink relies heavily on contracts with network printers - Good severance when you get laid off

Cons

- Be wary of the whole 'we wear many hats here' mentality. When you take on a lot of additional responsibility with no new job title or pay increase in return, you'll be easy to get rid of if there are layoffs. - They just closed down two large production facilities, leading to hundreds of layoffs. - Unsure about the future of the company due to new management coming in and cleaning house - Interactions can get petty and dramatic due to the 'laid back' nature. I witnessed many HR issues get swept under the rug. - Red flags include: "we wear many hats", "we're a family here", "we have a gym and foosball table", "we spend hundreds of dollars to give you catered lunch each week".. watch out for the devil in sheep's clothing (wearing a t-shirt).

Custom Ink Response

3y

Thank you for your feedback about your Inker experience. Due to rising costs and increasingly tight markets for production talent, Custom Ink closed production sites in Reno, Nevada and Charlottesville, Virginia and consolidated operations at our Dallas, Texas facility. The closures impacted 338 team members—410 team members continue to remain employed in Reno and Charlottesville in other roles. We truly value the fact that you took the time to share your thoughts with us. We strive to create a great place to work and feedback like yours helps us understand where we still have work to do. We’re proud of offering perks like gym facilities, free meals, and free swag for Inkers. We also offer competitive pay and low cost health care plan.

Viewing 79 - 81 of 216 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

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Reviews about "Career Development"

Amazing company to work for

Best Team Ever and Leadership ever!

"We wear many hats"

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