Custom Ink reviews

3.0

35% would recommend to a friend

(216 total reviews)
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David Doctorow

33% approve of CEO

21% positive business outlook

Reviews by job title

216 reviews

Reviews about "Career Development"

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2.0
Feb 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were good. Work culture and coworkers were amazing.

Cons

Terrible management. Cliques. No room for advancement, or lies about potential for leadership. Lower employees are treated very poorly. Overtime constantly with little to no break or concern for employee health.

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Custom Ink Response
3y
Thanks for sharing your perspective. It helps us a lot when people let us know what they have experienced. We will share this feedback with our team and work to improve team member experience based on your suggestions. If you want to share further context, please reach out to us directly: employerbrand@customink.com.
3.0
Feb 24, 2023

A mixed bag

Recommend
CEO approval
Business Outlook

Pros

Benefits are good, friendly people, great office space (when it was in use), certain roles allow for good work life balance and flexibility with the schedule

Cons

Eroding culture, lack of upward mobility opportunities especially in customer facing roles, muddled messaging on the future plans for the company, lack of investing in salary for team members with tenure

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Custom Ink Response
3y
Thank you so much for your feedback. All companies experience growing pains as they evolve but we strive to keep our Inker experience positive. We truly value feedback like yours and will look into this matter. If you have more details you would like to share, please reach out directly to us: employerbrand@customink.com.
1.0
Feb 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The health insurance is about the only positive thing

Cons

-Custom Ink has a highly toxic and unprofessional work environment. -Management is known for gossiping, showing favoritism, and inconsistently enforcing policies. -Reports of harassment and name calling by management are not addressed. -They instruct employees not to report overtime hours -There are inaccuracies in sales and commission metrics, and no explanation is provided when they are brought to the company's attention. -There is a lack of structure in each department, resulting in confusion and inefficiency. -The company uses unreliable platforms (Embassy and Salesforce) and fails to provide adequate training. -Priorities and responsibilities frequently shift without clear direction, leading to confusion and wasted time. - Their "core values" are used as a tool to deflect complaints and concerns. -The company culture lacks genuine concern for employees' well-being, and complaints are met with dismissive responses from management. The managers will gaslight you and are condescending.

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Custom Ink Response
3y
Thank you for sharing your thoughts with us—we value your perspective. We’re sorry to hear you had a challenging experience working with us and that you don’t feel your concerns were addressed appropriately. We strive to provide Inkers with a comfortable and supportive work environment; leaders should play an active role in creating this. We will share your feedback about management with our team. We would like to hear more about the details of your experience, so please feel free to reach out to us directly at inkerfeedback@customink.com
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