Custom Ink reviews

2.9

35% would recommend to a friend

(178 total reviews)
avatar

David Doctorow

33% approve of CEO

21% positive business outlook

Reviews by job title

178 reviews

Reviews about "Management"

Return to all reviews
1.0
Mar 27, 2020

Toxic environment

Recommend
CEO approval
Business Outlook

Pros

Other than some co-workers nothing much of a pro

Cons

This company used to be a great place to work. They truly did live by core values, this was 2014 though and ever since it's become nothing but a joke. I watched good managers get pushed out. Real human resources be fired over things that happened off the clock. Now they keep the me-too liars who don't like being called out for sitting around on their cellphone instead of doing their job only to be told the next day I was on leave for being accused of sexual harassment. Instead of following company policy they fired me because I used my PTO and had back surgery. Because I wouldn't let the joke they call management bully me. It's funny how the state found that you had wrongfully terminated me and that there was no evidence.

2.0
Jan 1, 2020
Recommend
CEO approval
Business Outlook

Pros

* Benefits are excellent including health, dental, life 401K and vision *Using their Design Lab is easy and fun, and requires no prior graphic design experience *You will have the opportunity to learn a lot about sales. This is a very sales-oriented customer service position *Weekend availability is expected

Cons

*Customer-service based, including resolving issues for upset customers both over the phone and in person *Isolating. Sometimes you will be shifted alone, or have just 1-2 other people total to support you. *Training is not thorough enough to support responsibilities *Responsibilities will frequently increase while compensation remains stagnant *There is limited room for growth (promotions) within the stores department unless you are interested in retail management

avatar
Custom Ink Response
6y
Thank you for your review. You're right, our Store experience is a blend of service and sales. We aren't a traditional retail workplace and we're up front about expectations in our role descriptions. While weekend availability is a must, the majority of our stores close at 6 p.m. and are closed Black Friday and other holidays. Our benefits are amazing; low costs, copays, and no deductibles on top of free telemedicine, including counseling and dermatology! Stores is a new and growing channel for Custom Ink, which means we've been working hard on the right compensation recipe. Our Store Inkers work hard to give our customers a WOW experience and in recognition of that, I announced a year-end bonus for all team members. We also have a new compensation plan rolling out in Q1, stay tuned. Careers aren't limited to stores. Not only do Inkers have a career path to retail management they also have opportunities in other channels like Inbound Sales, Key Account Management, Art and Design, and Production. Mobility within Stores is encouraged! We had seven promotions in Q4 last year. And, Inkers always have access to the entire business for growth and development. Custom Ink even offers relocation for top performers.I hope you'll work with your leader on your Individual Development Plan or reach out to me if your goals at Custom Ink aren't being met. Personally and professionally, I wish you the very best in 2020! -Amanda Hanlon, Director of Store Operations
4.0
Oct 28, 2019

Store Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Ownership - Creativity - Always something to do - Friendly and engaging company culture

Cons

- unclear directions from managers at times - sending lots of copy/paste emails - hours varied week to week

Viewing 100 - 102 of 178 Reviews

Glassdoor has 733 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.