Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
3.0
Oct 9, 2014

Losing its way

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CustomInk offers a lot of perks, like free meals twice a week, comfortable work space and casual dress. We have many special events. Pretty much everyone is friendly, and whether you know them personally or not folks will always smile at you and say hello.

Cons

We have become incredibly disorganized, especially from a personnel standpoint. Reporting relationships sometimes are confusing (why two people with the same title report to two different people in completely different departments) and we continually seem to bring in higher level executives who end up having little impact, or even worse an extremely negative impact that becomes difficult to undo when they ultimately depart. There was a time CustomInk believed in promoting from within to maintain and value our culture. This has gone by the wayside in favor of folks with outside experience and fluffy resumes with lots of big words. Ultimately, the influx of people in crucial decision making roles with mismatched values will be the downfall of a once great place.

1.0
Dec 22, 2025

No thanks Custom Ink

Recommend
CEO approval
Business Outlook

Pros

Free junk Real life soap opera

Cons

Pay- never made enough to support a family. Never got a raise even though I was an over performer for the majority of the decade I was there. Instead, I was threatened with PIPs when I stopped over performing and just did the job I was getting paid to do. Career advancement- does not exist Live in a constant state of fear- your job is never safe unless you are a handful of people. “Leadership”- money hungry idiots who want all the money and couldn’t care less for the people who actually make it for them. Forcing of positive ratings in quarterly company ratings- it’s supposed to be an anonymous survey. But they always know who didn’t give them perfect scores. And it always affected you negatively in your annual review. So if you stood any chance in getting a decent annual review, you give them perfect marks in every review you submit about the company. But don’t worry too much if you don’t get a good review, it’s not like you were getting a raise if you got a good review. To put it in perspective… I got the highest review possible in an annual review (which is extremely hard to do) and received a pay increase that resulted in an extra $1,300 a YEAR.

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Custom Ink Response
5mo
Thank you for taking the time to share your perspective and for the many years you dedicated to Custom Ink. We recognize the frustration expressed regarding advancement, the pressure you felt surrounding performance and job security, and leadership. Hearing that you felt unable to support a family on your wages is difficult, and we appreciate your honesty regarding the impact of our merit process. You also raised concerns about the anonymity and consequences of internal feedback. We want to acknowledge that this perception matters. We recently made changes to our Inker feedback process, including transitioning to a new survey platform with strengthened anonymity safeguards. These include minimum response thresholds before results are shared and limitations designed to prevent individual attribution. While no system is perfect, we intend to ensure feedback can be shared safely and used constructively. While it’s clear that the challenges you describe ultimately outweighed the positives, we hope there were moments during your time at Custom Ink that felt meaningful, even if the overall experience did not meet your expectations. We value the contributions you made over the course of your tenure and wish you the very best.
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Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.