Custom Ink reviews

2.9

35% would recommend to a friend

(220 total reviews)
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David Doctorow

33% approve of CEO

21% positive business outlook

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220 reviews

Reviews about "Compensation"

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4.0
May 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Startup culture, free snacks and weekly catered lunch, option to earn work from home, generous amount of vacation days once you work there for a year, lots of one-on-one opportunities with manager, performance bonus, relaxed work environment

Cons

The magic wears off after a few years (but if you stay detached it can still be a very pleasant place to work), and the culture will likely change with the new investor group

2.0
Apr 19, 2019

I would not recommend

Recommend
CEO approval
Business Outlook

Pros

Coworkers, benefits (medical/dental, time off, 401k), snacks and such in the break room, 7.5hr day with paid .5hr lunch (for a total of 8hrs)

Cons

This job should be, and can be/used to be, really awesome. The problem is middle managament. They are TERRIBLE! We have a massive turnover rate and can't seem to retain employees long term (imo) due to their inability to lead. They do not listen or at least don't respond to staff concerns or suggestions. They seem to see *most* employees as replaceable/expendable. Managers seem very clicky and seem to protect one another from accountability. Never have i seen leadership like this in production (or even retail for that matter). Base pay is better now (recently adjusted), but is still low, and bonuses have been replaced with much more difficult to achieve standards. They (upper mgmt) seem like good people but need to get this place back to what it used to be and turn morale around.

5.0
Apr 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Custom Ink is a great place to work and is recognized annually by Fortune and Washingtonian. CI is an inclusive company and really try hard to grow careers. It is run like a tech company that focuses on retail. Free snacks, lunches, etc. There has been a heavy investment in AWS training, opportunities to work on your own projects and an annual internal hackathon. The company has been growing consistently for 10+ years and well lead by a great management team.

Cons

Salaries are slightly behind industry average but management seems to be listening.

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