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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      35% would recommend to a friend

      (703 total reviews)
      avatar

      David Doctorow

      33% approve of CEO

      21% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      2.9

      Culture & values

      2.7

      Career opportunities

      2.2

      Senior management

      Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      703 reviews
      3.0
      Jul 16, 2023

      A great place to work until it wasn’t.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Inexpensive health insurance - Learning & Development opportunities - Peer group was amazing and encouraging - Team took pride in their work - Immediate supervisor was pragmatic and allowed for autonomy - Felt that I could be honest and open without repercussions, at least until August 2022.

      Cons

      - It was as if the company did a 180° shift late summer 2022: went from treating folks with respect to making them feel like they were nothing more than their production. - Company brought in leaders that didn’t fit the brand. Their arrogance, ego and lack of leadership led to massive breaks in trust. - The site closures were not planned well at all. There was so much care and thought that went into taking care of those who were laid off, but it was as if no consideration was put into the repercussions of the closures. The production team in Dallas was hit hard because of the terrible planning. - Senior leadership team is clearly disjointed and not aligned. Marc seemed to hide behind the board and other SLT members when unpopular decisions were made.

      avatar
      Custom Ink Response
      2y
      Thank you for providing your feedback to us. Your insight helps us better understand how we can improve. We’re glad you were happy with the benefits, learning opportunities, your leadership, and more. Although we tried to support impacted Inkers with generous severance packages and an extended benefits period, we understand how difficult this experience has been and will share your feedback with our team. If you want to share further thoughts or feedback, please reach out to us directly at inkerfeedback@customink.com.
      3.0
      Jul 4, 2023

      Great Reputation

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company tries to do the right things. Good people. Benefits great if you are single

      Cons

      Chasing too many ideas and paths - lots of change

      avatar
      Custom Ink Response
      2y
      Thank you for sharing your feedback. Your insight helps us better understand your experience and shows us an opportunity for us to continue to improve. If you have more details you would like to share, please reach out directly to us: InkerFeedback@customink.com
      5.0
      Jul 2, 2023

      Great Company

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Once you learn your role, you have so much freedom and its work from home. They truly care about their employees and Custom ink has definitely perfected the craft of being a good work environment.

      Cons

      No growth once you are in your role unless you want to do something completely different.

      avatar
      Custom Ink Response
      2y
      We appreciate your taking the time to write this review. We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team.
      Viewing 172 - 174 of 703 Reviews
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      Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.