Is Custom Ink a good company to work for as a Satisfaction Associate?

Satisfaction Associate professionals working at Custom Ink have rated their employer with 3.5 out of 5 stars in 44 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 2.9 out of 5 stars. Search open Satisfaction Associate Jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Satisfaction Associate interview questions at Custom Ink .

Does Custom Ink pay Satisfaction Associate employees well?

Satisfaction Associate professionals rate their compensation and benefits at Custom Ink with 4.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Satisfaction Associate salaries at Custom Ink.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 115 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 65 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 33 reviews)); "Great atmosphere and culture." ((in 31 reviews)); "Very casual work environment." ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 54 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 24 reviews)); "Mass layoffs every 3 months, despite constant affirmations that there will be "no layoffs."" ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews))

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Custom Ink

Custom Ink Satisfaction Associate reviews

3.5

76% would recommend to a friend

(44 total reviews)

David Doctorow

Not enough data to show CEO approval

61% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.2

Compensation and benefits

4.0

Career opportunities

3.9

Work/Life balance

3.8

Senior management

Satisfaction Associate employees have rated Custom Ink with 3.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Satisfaction Associate professionals have a good working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Satisfaction Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

44 reviews

3.0

May 14, 2019

Fun but just ok

Customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, team was awesome and activities were fun. Salary is good and the benefits are stellar!

Cons

Micro management is a huge down fall, managers spend more time worrying about tiny irrelevant things then they do helping. Monotonous work dealing with upset people. Over analyzed review of recorded customer interactions. Company has terrible growing pains.

5.0

Feb 19, 2019

Great Place To Work

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

There are so many ways to grow and develop. Lots of ways to move within the company. Great company to work for with awesome benefits and management that really cares. I have always recommended others to apply to work for Custom Ink based off of my personal experience.

Cons

Could re-evaluate compensation and benefits. Cost of living is a lot more and it can be a struggle at times. I realize the company is looking for financial freedom, but I would also like to have financial freedom being able to contribute more to my retirement and savings.

Custom Ink Response

As we grow, so do the opportunities for our team. Custom Ink is a great fit for folks who are excited to tackle new and innovative parts of our growing business. Financial freedom is critical because it fuels growth opportunities for the team but we also know that financial freedom at home is just as important. We’re constantly evaluating our benefits and compensation as a part of our growth and your feedback is a big part of that, so keep it coming!

5.0

Feb 14, 2019

Best Place I Have Ever Worked

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

The benefits offered are amazing. Great health insurance, dental, and maternity leave. Pay is fair for the current market. The atmosphere is really what makes working here so amazing. You become part of a big family!

Cons

The pay is fair for the market but not the best out there. For the amount of care they want us to take the pay could be better. They are generous with PL but should also have "sick" days on top of the allotted time off. I feel that lumping it all together creates a desire to come in even when sick in order to maintain your PL balance. Work life balance could be better. Sometimes you are asked to change your schedule even if you've had the same one for years.

Viewing 34 - 36 of 44 Reviews

Jobs at Custom Ink

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Sales Representative - Paid Training - $1,000 - $2,000/Week

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Fun but just ok

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