Is Custom Ink a good company to work for as a Satisfaction Associate?

Satisfaction Associate professionals working at Custom Ink have rated their employer with 3.5 out of 5 stars in 44 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 2.9 out of 5 stars. Search open Satisfaction Associate Jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Satisfaction Associate interview questions at Custom Ink .

Does Custom Ink pay Satisfaction Associate employees well?

Satisfaction Associate professionals rate their compensation and benefits at Custom Ink with 4.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Satisfaction Associate salaries at Custom Ink.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 115 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 65 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 33 reviews)); "Great atmosphere and culture." ((in 31 reviews)); "Very casual work environment." ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 54 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 24 reviews)); "Mass layoffs every 3 months, despite constant affirmations that there will be "no layoffs."" ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews))

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Custom Ink

Custom Ink Satisfaction Associate reviews

3.5

76% would recommend to a friend

(44 total reviews)

David Doctorow

Not enough data to show CEO approval

61% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.2

Compensation and benefits

4.0

Career opportunities

3.9

Work/Life balance

3.8

Senior management

Satisfaction Associate employees have rated Custom Ink with 3.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Satisfaction Associate professionals have a good working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Satisfaction Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

44 reviews

2.0

Jul 9, 2020

ok entry job for experience

Satisfaction assurance associate

Recommend

CEO approval

Business Outlook

Pros

health benefits started great, went downhill. Salary and bonuses were good for customer service type job.

Cons

management wasn't very experienced. felt like they were threatened by lower level employees with more management experience. micromanaged every part of the day. management was also based on whatever the current popular trend on the market. HR was either great or terrible. the workforce was cliquish and felt like high school. training was ok, but things changed frequently and the role outs were never smooth. suggestions were ignored. management didn't want to hear about problems. quarterly reviews were given, but no incentive to actually tell the truth. company gave out "perks" basically in order to bribe employees into temporary contentment.

4.0

Oct 18, 2019

Fun yet professional environment, growth-focused company

Customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

- even with fast growth within the business and number of employees, leaders have stayed committed to maintaining a supportive and fair work experience - company is focused on growing the company while encouraging individual growth toward professional goals - feedback is sought from the entire company with consistent follow-up/improvements - leadership culture is people-focused while keeping the company and customer's best interests in mind - employees are kind-hearted, open-minded, and inclusive - unparalleled talent of all ages, with collaboration capability beyond what you'd expect of a company this size

Cons

- change is fast-paced and many systems are built in-house. this leads to tech bugs or band-aid workarounds which require patience. it keeps things interesting/exciting as long as you're agile - engagement with company goals is required and could be challenging if you aren't interested in the big picture - important for people to be flexible problem-solvers which can be uncomfortable for those who need rules/guidelines for every situation

5.0

Oct 9, 2019

People Only Leave Custom Ink For Dream Jobs

Satisfaction associate

Recommend

CEO approval

Business Outlook

Pros

- all employees are actually cared about - management is honest and transparent - they promote a healthy work-life balance - they understand how important physical and mental health are - they want you to succeed - coworkers are incredible, fun, and care about doing the right thing - I never feel pressured to be dishonest to my managers or customers (I was at previous places) - work from home capabilities - they live their core values: golden rule, ownership, and innovation - free snacks and weekly lunches - incredible health care coverage - volunteer and charity opportunities

Cons

- business needs can fluctuate rapidly - not enough time is given for OT requests - guidelines change often - communication around changes could be given sooner

Viewing 31 - 33 of 44 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

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Custom Ink Satisfaction Associate reviews

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Ratings by demographic groups

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ok entry job for experience

Fun yet professional environment, growth-focused company

People Only Leave Custom Ink For Dream Jobs

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