Is Custom Ink a good company to work for as a Satisfaction Assurance Associate?

Satisfaction Assurance Associate professionals working at Custom Ink have rated their employer with 3.6 out of 5 stars in 31 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 3.0 out of 5 stars. Search open Satisfaction Assurance Associate Jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Satisfaction Assurance Associate interview questions at Custom Ink .

Does Custom Ink pay Satisfaction Assurance Associate employees well?

Satisfaction Assurance Associate professionals rate their compensation and benefits at Custom Ink with 3.4 out of 5 stars based on 31 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Satisfaction Assurance Associate salaries at Custom Ink.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 125 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 57 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 28 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food daily." ((in 24 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 42 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 23 reviews)); "It used to be the best company until it went through massive layoffs." ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

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Custom Ink

Custom Ink Satisfaction Assurance Associate reviews

3.6

64% would recommend to a friend

(31 total reviews)

David Doctorow

Not enough data to show CEO approval

59% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.4

Compensation and benefits

3.4

Career opportunities

3.3

Work/Life balance

3.1

Senior management

Satisfaction Assurance Associate employees have rated Custom Ink with 3.6 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Satisfaction Assurance Associate professionals have a good working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Satisfaction Assurance Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

31 reviews

5.0

Jan 8, 2023

Not too bad but customers can get exhausting

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

Nice Management, catered snacks, nice pto

Cons

often times the workload felt very high, stressful from getting yelled at by customers alld ay

Custom Ink Response

We appreciate your taking the time to write this review. We’re so happy that you had a positive experience with leadership. Your insight helps us better understand your experience and shows us an opportunity for us to continue to improve. We take each review to heart and will share your feedback with the team. Please let us know if you have thoughts to share on anything else: employerbrand@customink.com.

4.0

Dec 13, 2022

Love being an Inker

Lead satisfaction assurance associate

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits, inclusive environment, transparent leadership, good incentives for development.

Cons

Workload isn't always consistent. Frequent updates to SOP can make it challenging.

Custom Ink Response

It is wonderful to hear that you had a good experience working with us. Inclusivity and transparency are incredibly important to our team and culture and we really appreciate getting feedback like this so that we know what’s working. It provides great direction on what to invest in for our future. If you have any other thoughts or ideas, please drop us an email: at employerbrand@customink.com

4.0

Nov 14, 2022

Not perfect, but pretty good all things considered.

Satisfaction assurance associate

Recommend

CEO approval

Business Outlook

Pros

Relatively simple job Good health benefits Good people for the most part Work from home

Cons

Unclear and ever-changing expectations Productivity stressed over accuracy Clique-ish vibes Dissenting opinions not tolerated

Custom Ink Response

Thanks for sharing your perspective. It helps us a lot when people let us know what they have experienced. We will share this feedback with our team and work to improve team member experience based on your suggestions. We truly want to make your Inker experience the best it can be, and feedback like this truly helps us get better.

Viewing 7 - 9 of 31 Reviews

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Custom Ink

Custom Ink Satisfaction Assurance Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not too bad but customers can get exhausting

Love being an Inker

Not perfect, but pretty good all things considered.

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