Is Custom Ink a good company to work for as a Satisfaction Assurance Associate?

Satisfaction Assurance Associate professionals working at Custom Ink have rated their employer with 3.6 out of 5 stars in 31 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 3.0 out of 5 stars. Search open Satisfaction Assurance Associate Jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Satisfaction Assurance Associate interview questions at Custom Ink .

Does Custom Ink pay Satisfaction Assurance Associate employees well?

Satisfaction Assurance Associate professionals rate their compensation and benefits at Custom Ink with 3.4 out of 5 stars based on 31 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Satisfaction Assurance Associate salaries at Custom Ink.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 125 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 57 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 28 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food daily." ((in 24 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 42 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 23 reviews)); "It used to be the best company until it went through massive layoffs." ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

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Custom Ink

Custom Ink Satisfaction Assurance Associate reviews

3.6

64% would recommend to a friend

(31 total reviews)

David Doctorow

Not enough data to show CEO approval

59% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.4

Compensation and benefits

3.4

Career opportunities

3.3

Work/Life balance

3.1

Senior management

Satisfaction Assurance Associate employees have rated Custom Ink with 3.6 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Satisfaction Assurance Associate professionals have a good working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Satisfaction Assurance Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

31 reviews

3.0

Oct 11, 2022

Great Culture Until Covid Hit

Lead satisfaction assurance associate

Recommend

CEO approval

Business Outlook

Pros

The benefits are incredible. The people are amazing. The CEO is awesome. The HR team was extremely supportive during different seasons of health issues that I went through.

Cons

There always seemed to be a moving target as far as expectations go. A lot of people ended up in middle level management that didn't really have the soft skills of people management. There tended to be a lot of toxic positivity with no space for employee concerns to feel validated. I had 8 managers in my 4.5 years there, so if you build repour with one manager then they leave, you have to prove yourself to someone new like every 6 months. Oh. also, the more "inclusive" Custom Ink became the more it was not okay to be moderate or conservative.

Custom Ink Response

We are sorry to hear that you had a challenging experience working with us. We are constantly working to improve our Inker experience, and feedback like this truly helps us get better.

3.0

Oct 29, 2021

Used to be great. Not anymore.

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

- friendly team members - good vibes

Cons

- back and forth workload - management does not care like they used to

4.0

Oct 27, 2021

Inclusive and lax environment, professional development

Lead satisfaction assurance associate

Recommend

CEO approval

Business Outlook

Pros

Inclusive and relaxed environment decent benefits fair pay Opportunities for advancement

Cons

Constantly changing guidelines and processes Poorly built order form system

Viewing 10 - 12 of 31 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink reviews FAQs

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Custom Ink

Custom Ink Satisfaction Assurance Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Culture Until Covid Hit

Used to be great. Not anymore.

Inclusive and lax environment, professional development

Jobs at Custom Ink

Custom Ink reviews FAQs

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