Custom Ink reviews about "work environment"

21% positive business outlook

Reviews by job title

49 reviews
5.0
Dec 13, 2022

Community and Care

Recommend
CEO approval
Business Outlook

Pros

Large company with a small company feel - it's easy to find the right person to give any needed feedback to. There are consistent surveys that the leadership team takes to heart and continues to put in work to better the work environment year over year.

Cons

Not all have the opportunity to WFH, if wanted/desired. Overall minimal "con".

avatar
Custom Ink Response
3y
We appreciate your taking the time to write this review. We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team. After much consideration (including lots of Inker input), we’ve decided to stick with remote work long-term for many positions with Custom Ink. We’ll continue offering a fully “in-office” option for those who prefer or require it -- positions in Production, Stores, and a few other roles will of course still be on-site -- but remote work will be the norm for office jobs going forward. Our goal is to create a great environment for the entire team so please continue to provide feedback. Please let us know if you have thoughts to share on anything else. Thank you!
5.0
Oct 11, 2022

Great Atmosphere

Recommend
CEO approval
Business Outlook

Pros

Custom Ink was built on the principles of community and therefore places a ton of value on its customers and employees; treating all like family. Senior leadership is intentional about gathering feedback from everyone and then letting that guide its decisions. This was prevalent during and now post-pandemic as they reevaluate its work environment and processes; embracing a work from home culture and methodology. I've never been a part of a company that embraces diversity and celebrates individuality like Custom Ink. They allow for mistakes, feedback, growth, ownership, and development both personally and as a team. Great benefits, relaxed dress code, a lot of personal time off.

Cons

With the new work from home structure, there are now more opportunities for career advancement beyond your local office. However, since we are a larger company, it is difficult to know / visualize those direct career paths sometimes.

avatar
Custom Ink Response
3y
We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!
4.0
Nov 6, 2022

Overall, a great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I would recommend this company to others. The working conditions are great and they were successful in managing the pandemic and are flexible, helping balance your personal life with your work life. Managers have the ability to run their team and manage their people effectively. They have a good work environment and inclusivity, full of positivity and good communication with whole company goings-on and business plans.

Cons

Underwhelming pay bump for a promotion, and confusing pay structure (annual raises connected with reviews don't always result in a pay increase if you've recently been promoted or moved departments). The employee discount is also underwhelming and, this being a product-based industry, you're expected to reach production goals consistently. That's not necessarily a con, but might be stressful for some people.

avatar
Custom Ink Response
3y
We appreciate your taking the time to write this review. Strong communication is one of our favorite things about Custom Ink too! We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team, so thank you for the constructive feedback as well. Please let us know if you have thoughts to share on anything else: employerbrand@customink.com.
1.0
Jun 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Snacks and somewhat decent pay

Cons

poor management, hostile work environment, Fake leadership who pretends to care, but coukd care less. This is a high-school with the cool kids club, and if you aren't apart of that club, you won't get anywhere. No room for growth or advancement, and the "blacklist" is real, once you are in it, you won't get off. If you don't drink the coolaide here, you won't fit in. Wasted many years here, thinking it would get me somewhere, and it got me no where. They will also fight unemployment, just to stick it to you even harder.

5.0
May 4, 2021

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

Fast-paced work environment, great leadership, lots of opportunity for growth, great benefits

Cons

Schedule flexibility for family needs

1.0
Feb 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The health insurance is about the only positive thing

Cons

-Custom Ink has a highly toxic and unprofessional work environment. -Management is known for gossiping, showing favoritism, and inconsistently enforcing policies. -Reports of harassment and name calling by management are not addressed. -They instruct employees not to report overtime hours -There are inaccuracies in sales and commission metrics, and no explanation is provided when they are brought to the company's attention. -There is a lack of structure in each department, resulting in confusion and inefficiency. -The company uses unreliable platforms (Embassy and Salesforce) and fails to provide adequate training. -Priorities and responsibilities frequently shift without clear direction, leading to confusion and wasted time. - Their "core values" are used as a tool to deflect complaints and concerns. -The company culture lacks genuine concern for employees' well-being, and complaints are met with dismissive responses from management. The managers will gaslight you and are condescending.

avatar
Custom Ink Response
3y
Thank you for sharing your thoughts with us—we value your perspective. We’re sorry to hear you had a challenging experience working with us and that you don’t feel your concerns were addressed appropriately. We strive to provide Inkers with a comfortable and supportive work environment; leaders should play an active role in creating this. We will share your feedback about management with our team. We would like to hear more about the details of your experience, so please feel free to reach out to us directly at inkerfeedback@customink.com
5.0
Nov 9, 2022

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

A lot of benefits and overall positive work environment. Good salary on Europe job market.

Cons

Frequent changes in the workflow, which sometimes make a working experience more stressful

4.0
Jan 11, 2021

Overall great company

Recommend
CEO approval
Business Outlook

Pros

Benefits, work-life balance, access to Lynda learning courses

Cons

Sometimes cliquey work environment. Now corporate

4.0
Nov 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits, team environment, and a fun place to work

Cons

Pay isn’t the best .

Viewing 4 - 6 of 49 Reviews

Glassdoor has 733 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.