Custom Ink reviews about "work environment"

Pay could be better, but its a balance. I could make more elsewhere but not be happy in my life. Required OT is at least paid but still required. There will always be negative Nancy types but the good outweighs any of the bad.

The Speed of growth can be intimidating but it's worth the ride if you want to grow, learn from your experiences, and create your own career path.

Hard to think of any downsides! Custom Ink is truly a wonderful place to work.

CustomInk thinks it is better than it is. Fast growth, a reputation for room to move up without the actual positions to move up, and deceptive overtime policies at time of hire are all concerns. Overtime across all operations rolls is excessive due to fluctuating business, and it feels as though they would rather burn out employees and pay new entry salaries than hire the proper numbers to keep up with busy season and retain solid employees. Many have left the company for similar positions elsewhere and receive much more appropriate compensation. It also feels as though all planning is rushed from a high level managerial standpoint and everyone in a direct supervisor role is fighting just to keep up rather then being given an appropriate workload to plan in advance and foster a better work environment.

Nothing so far! -Lunch is only 30 minutes, but I don't need an hour anyway -Because lunch is 30 minutes, you get off early (not a con, a pro - this site won't let me submit unless I write more)

Gets boring fast, not much room to grow and little to no excitement. Not a fast-paced environment. But if you like an average 9-5 desk job then it's great

About a year ago we experienced a big change in leadership specifically in the sales dept. and nothing has been the same since. Change is not something most of us come easy by but we all understand that it is necessary. Most Inkers are champions of change and can role with the punches especially when the company is growing at such a large rate. However what is more important than how employees handle change is how the leadership team manages it for their teams. New bonus structures were introduced, which were initially described as simple, easy to understand and for our benefit. The idea was great but the implementation was nothing short of a disaster. Sales employees no longer know how much in bonuses they will make until the last minute before their paychecks are issued. The managers for each team do not have the power to control or make exceptions for their team when situations arise that are out of the reps control such as a spam customer rating an employee low which results in the employees bonus being taking away since they did not have a high enough customer rating at the end of the month. Examples of this are a daily and multi employee problem. When managers went to upper leadership to be advocates for their teams they were met with answers such as No we cannot make an exception and run around responses which did not resolve the issue at hand. Changes to the pay structure were sent out to team without little notice and were heavy in business jargon and difficult to understand. The sales floor mentality of the Golden Rule, treat others like you would want to be treated went out the window and it became a shark eat shark sales environment. Reps cancel other reps orders, they trick customers into placing orders so they can bump their bonus and would use unethical tactics to make sure they had a sizable bonus at the end of the month. When Managers and team Leaders would see this happening on a daily basis and brought it to the attention of the Upper Leadership teams, no guidelines or rules were created. Instead they were asked to provide feedback to those representatives and hope it would not happen again. Custom Ink once was a company who equally cared for its customers, the business and the employees and now has turned into a company who has forgotten how to properly care for the employees. It has created an emotionally unsafe and discouraging environment to work in. The bottom line is the new target and it shows in every decision that is made recently. It looks great on paper but is dying on the inside, and at what cost...

Rate and analyze everything down to a point. Hard to feel free to work as an individual. Every day in your role is very similar, not much variety.

*some customers can be a little less than nice, but you do run into that no matter where you go *there is a LOT to learn. so you gotta be really up to the task of putting in 100% to learn everything, though they do provide ample training *you will get fat really easily if you don't start working out after having a sit-down full time job, especially one that feeds you as well as they do! I speak from experience