This used to be a really great company to work for. When you traveled in a company car, people nodded at you with respect. Nowadays, we're ghosts. The company is working on a "transformation journey", but so far the only thing transforming is the increase in departures of staff (both voluntary and involuntary) and peoples stress levels. People are always being asked to do more with less. Decisions are being made based off of podcasts and Gartner Market Research.
The technological revolution within DCP Midstream is being led by people that don't truly understand technology. There is an employee portal that's supposed to make things easy when looking for something, but when you search for things you don't find anything relevant. You find articles and documents written nearly 10 years ago (sometimes longer) by people that are no longer here and referencing items that aren't even relevant to what you're searching for.
You release a platform to make requests easier (ServiceNow) but you release it incomplete. When someone makes a suggestion, it gets labeled as an enhancement, which we put in a request for, and then we're told it'll be put on the backlog which can take months to get into production. Really?
There are multiple ways to communicate with people; too many if you ask me. This means we have to monitor multiple things for information/news instead of just having ONE platform. E-Mail, Microsoft Teams, and Workplace by Facebook. You realize before, you're asking people to do more with less, but you're giving them more things to use causing them to monitor more applications? Imagine if I only had to monitor one thing for messages instead of (3) and how much more I'd be able to get done instead of bouncing back and forth between all 3... make up your minds, please!
The help desk (talk about an oxymoron) just takes your information, documents your issue, and sends it into a black hole sometimes taking 2-3 days to even have somebody reach out to you trying to solve the issue, but then ultimately having to wait 2 more days for somebody to actually take ownership and fix it.
Pulse/culture surveys are constantly being sent out, but rarely you see any actions taken from them. We never hear the results or the comments, just a "thank you for filling out our Survey, we know we still have a lot of work to do and will continue towards transformation". Hopefully that is the case with the most recent one they sent out where the tone of it was perceived as whose needed for you to get your job done and whose not.
Instead of introducing new things on a regular basis and chasing the next shiny toy, it's time to clean up what we currently have first. Let's address the problems we have now that are being put on the back burner by the problems of the future. You are overwhelming your people and more will continue to depart, overwhelming those who have continued to stay loyal ultimately leading to them leaving too.
Such a shame too, as this used to be a company where I took pride to come to work and would refer anybody to work here, but unfortunately that isn't the case anymore. Not at least until things get shaken up at the Ivory Tower in Denver, but it will take quite a lot for them to earn my trust back.
