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DHL

Engaged Employer

DHL Customer Service Representative CSR reviews

2.8

88% would recommend to a friend

(9 total reviews)
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Dr. Tobias Meyer

91% approve of CEO

88% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Senior management

3.7

Diversity & inclusion

2.8

Career opportunities

1.1

Work/Life balance

1.1

Compensation and benefits

Ratings by demographic groups

Reviews by job title

9 reviews
2.0
Feb 6, 2024

Micromanagement at its finest

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Central location, connected to public transport.

Cons

- Micromanagement - Progressive and continuos overloading of employees with more tasks. - Forced employees to return to full time after a long period of wfh/hybrid, without any logical reason and without giving an open discussion about it. - Constant high pressure to achieve higher kpi in each quarter. - Poor benefits package. - Management lacks basic human to human skills, like empathy.

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DHL Response
2y
Hello, We appreciate your feedback and are disappointed to hear about your negative experience as a Customer Service Representative. It's disheartening to learn that you felt micromanaged and overburdened with tasks. We strive to create a supportive work environment, and your concerns are taken seriously. Your comments about returning to full-time work and the pressure to meet KPIs will be reviewed to ensure fair and transparent practices. We apologize for any lack of empathy you may have encountered. Thank you for bringing these issues to our attention, and we will consider your advice as we continually work on improving our workplace. We wish you all the best for the future! Your DHL Team
1.0
Jan 24, 2024

Wasn't even given a chance

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

I haven't seen so far.

Cons

Plenty so far. After 10 days I decided drive 14 miles just to check on my application and hopefully see if I could talk to the hiring manager or hr while I was already there. I was just turned away. I was dressed and ready for the interview. I showed initiative and professionalism just by showing up and was ready to work. I even waited in the parking lot an extra 5 mins just in case, but nothing. So, I'm already assuming that they weren't considering. I check back later on the site and it says position closed. Even for a military veteran who was willing to work hard for them they didn't interview before not considering.

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DHL Response
2y
Dear colleague, We sincerely apologize for the disappointment you experienced during your application process. Your initiative and professionalism are highly valued, and, regrettably, the communication fell short of your expectations. Our hiring process aims to be inclusive, and we are committed to reviewing our procedures to avoid such oversights in the future. Your dedication as a military veteran is deeply appreciated, and we understand the frustration this situation may have caused. Please be assured that your feedback is being taken seriously, and we will strive to improve our processes. Thank you for sharing this with us. Best regards, Your DHL Team
1.0
May 11, 2023

Not good

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

No weekends or holidays Hours were nice 7-330pm PTO sick pay M-F

Cons

Extremely high call volume Hard to up sell

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DHL Response
3y
Hello, Thank you for taking the time to share your feedback with us. We regret that you didn't receive the support you needed, and as a result, you were unable to perform your work effectively. Learning on the job, as well as self-learning are methods that are very much encouraged in our organization; however, this goes hand in hand with a supportive environment and available leaders to provide guidance and enable success. We take all feedback seriously and will use this as an opportunity to improve. Thank you again for taking the time to share your thoughts. We wish you all the best. Your DHL Team
Viewing 4 - 6 of 9 Reviews
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