DSW reviews

3.4

50% would recommend to a friend

(4,074 total reviews)

Doug Howe

53% approve of CEO

34% positive business outlook

DSW has an employee rating of 3.4 out of 5 stars, based on 4,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DSW employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Oct 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Decent brand names, although most of it now is dsw private label shoes ( made by ALDO, which means it’s crap) 3 weeks vacation to start for full time/managers Discount WAS good until they changed it to rewards I enjoyed some of my part time staff Decent pay as an assistant

Cons

As an assistant manager, there was a crazy amount of workload, usually we would receive emails or notifications literally at the last minute to completely change everything. Layoffs/ elimination of positions throughout the company,( one management position per store) starting at the top- I’m not sure replacing people that have been with Dsw for 20 yrs with someone from Nordstrom, which is a completely different ball game makes any sense. The district/regional managers were all tight with Human Resources, which means any sort of issue sent on the “anonymous” hotline was squashed immediately and not taken seriously. Threats of being written up were constant even though we did the work of ten people, often times the work of our manager too. I would advise against working for dsw, like most of the other reviews. Especially in a management position, it’s not worth it.

3.0
Nov 8, 2017

Store Manager

Recommend
CEO approval
Business Outlook

Pros

Great job for associates. Great discount. Great atmosphere.

Cons

Management and work life balance. Too much work, not enough payroll to get the work load done.

4.0
Apr 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Clean store. Helping customers. Discount.

Cons

Hourly rate is much lower than other retailers, but they expect you to sell shoes and sign up customers for their reward program. Then they wonder why people leave as soon as they get better offers.

Viewing 31 - 33 of 4,074 Reviews

Glassdoor has 4,151 DSW reviews submitted anonymously by DSW employees. Read employee reviews and ratings on Glassdoor to decide if DSW is right for you.