DSW reviews

3.4

50% would recommend to a friend

(4,074 total reviews)

Doug Howe

53% approve of CEO

34% positive business outlook

DSW has an employee rating of 3.4 out of 5 stars, based on 4,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DSW employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Aug 9, 2016

Stay away!

Recommend
CEO approval
Business Outlook

Pros

The discount is ok, still doing annual merit increases. Not much else I can add to this list when I used to be able to list tons of things

Cons

Worked for this company for almost a decade. Went from amazing to wanting to quit my job every day. Terrible work load and not a care from upper leaders. Out dated systems and technology. Lost all of their values. No recognition. Can't wait to find another retailer to work with.

1.0
Oct 30, 2015
Recommend
CEO approval
Business Outlook

Pros

30% discount Dress code There really isn't much

Cons

Upper management very micro managing. No support from DM or management past store. No creative flexibility for merchandising. Excessive workloads and high expectations with low payroll. Impossible sales plans with no chance to bonus. If you bonus for 3-4 months straight and the company sees your increased sales...they alter your sales plans and up your sales by more than you'll ever be able to do. Bye bye bonus compensation! Upper management past store does not appreciate store management staff. If you are looking for part time employment then this is the place for you! Home Office and upper management seem to think the world of its part timers but fail to realize how much management works to help the store succeed. Coupon policy. There isn't one and customers abuse their perks & mistreat associates. High turnover for part time employees. Pay is not worth what they expect of you. Communication is VERY weak from corporate. One dept will say something then another something else. VERY unorganized corporate and home office. Too many memos daily with too many changes in "workload calendar." Customer complaints..corporate will never back you up even if there is proof you did nothing wrong. Hope you don't like breaks because in management you hardly get any but if you don't punch out for lunch even if you're the only MOD you're in the wrong. Hope you like stress because that's pretty much all you'll ever get.

5.0
Jan 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Loved the product and overall mission of the company. Good pay and senior leadership.

Cons

The DM micromanaged every aspect of her stores and managers. She lost 8 out of 11 store managers in her first year.

Viewing 19 - 21 of 4,074 Reviews

Glassdoor has 4,151 DSW reviews submitted anonymously by DSW employees. Read employee reviews and ratings on Glassdoor to decide if DSW is right for you.