DSW reviews

3.4

50% would recommend to a friend

(4,074 total reviews)

Doug Howe

53% approve of CEO

34% positive business outlook

DSW has an employee rating of 3.4 out of 5 stars, based on 4,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DSW employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
5.0
Jul 16, 2018

Home Office Leader

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work, people are fun and hard working and really care about their work and each other. Company is doing well and growing, so that makes everything better! Love the values of Passion, Accountability, Collaboration and Humility. Never worked for a company that lives their values as consistently as DSW.

Cons

Because the company is growing and retail is tough, things are always changing - this can be a positive or a negative, depending on how much you enjoy change. It can sometimes feel in the stores like the home office is always throwing new things at them, and I know this can be frustrating as we work through the best process to make great ideas work for our associates and customers.

1.0
Jul 3, 2018

Don’t do it!!!!!!!!

Recommend
CEO approval
Business Outlook

Pros

Good pay, but even then not worth it

Cons

EVERYTHING ELSE. Other manager are awful to work with and look to throw other under the bus and have no care about maintaining a professional work environment. Favorite are played so very obviously and the district manager and above could not care less. Employees continued complaining about a manager who was treating all of them poorly and I personally had to talk associates out of quitting. This went on for a year and nothing was ever done about it. They are so short staffed that people don’t even get breaks and are expected to “stay until the job is done” I under stand that but sometime this meant staying until 4am - and God forbid you mention anything because then you are told that maybe you aren’t cut out for the job. Towards the end of my employment (left by choice) all of the managers were coming in on their days off and if you didn’t you were ostracized, if you didn’t want to or couldn’t work 13+ hours days you were looked down on, never expect to get out of work on time. They paid me almost $30/hr and they didn’t want to pay their associates over $9/hr. Even if you bring an issue up to management or over their heads to the next level nothing is EVER done about anything. I needed surgery and told my boss in October, she said she would let me know when a good time to have it was, I left in May and never heard anything. Turn over is crazy for people who have respect for themselves and their families. Every day going in to work was miserable and I wish I had never taken the job, no wonder they were willing to pay so much, and then constantly bring it up and rub my face in it to get me to stay longer and come in on my days off. Sorry, no matter how much you pay me, you don’t own me and you don’t get to make me feel bad about myself.

1.0
Aug 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Salary was better than most places. Discount great if you wanted to hoard shoes. History of no crazy xmas hours

Cons

No work life balance if you work in a larger store. Daily resnaking of entire sales floor to fit in product. Unrealistic labor expectations. Poorly laid out operations. No accountability on any level. Awful corporate management. In my 4 years I only met two upper management employees that werent rude dismissive and hypocritical. You cant give an expired coupon, but go ahead and return everyone's worn shoes for a full refund in some cases, and if you get a complaint you might as well resign because your career with them is over.

Viewing 16 - 18 of 4,074 Reviews

Glassdoor has 4,151 DSW reviews submitted anonymously by DSW employees. Read employee reviews and ratings on Glassdoor to decide if DSW is right for you.