Delaware North reviews

3.5

52% would recommend to a friend

(2,593 total reviews)
avatar

Jeremy M. Jacobs

57% approve of CEO

42% positive business outlook

Delaware North has an employee rating of 3.5 out of 5 stars, based on 2,593 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Delaware North employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Nov 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Coworkers MIGHT be nice. its a paycheck.

Cons

MANY- but main thing is the horrible managers that like to bully employees. (DAWN- horrible woman) Management takes advantage of TSA and security checkpoints. When inspectors or people they dont want to deal with come - (BBB, Health Department, Union Reps, even workers trying to collect their last check), they just wont let them up. Without an escort or a ticket, they cant come up. Once I even saw an inspector buy a cheap refundable ticket just to get up to inspect, they reported him to TSA. Because of Anti-Terrorist laws, its now illegal to buy a ticket without the actual intention of flying/ just to get past security.Think about it... Why would DNC managers NOT let these people up? Because they are low class and up to no good. I stuck this job out for a few years because I was helping my mom payoff our house. Being young and having no work history, i didnt have much options. Because of this, I saw the incredibly high turnover that they have here. I literally saw hundreds of different people come through here. Yes, there were some longterm/lifers, but id say 70% of people there lasted anywhere from half a shift to 3or 4 months. Most people just got really sick of the management. You have to park in an employee parking lot, and a shuttle picks you up. Then you have to go through security. So from the time you actually park, wait for the shuttle, and then make it through security, you no joke waste AT LEAST 20-30 minutes out of your day - EVERY MORNING, without fail.That adds up. Thats like 2-3 hours a week that you are "at work", yet not getting paid. By the way -Not getting paid? These guys have been in several class action lawsuits for not paying overtime. many times I dealt with this BS myself. Also many customers are nice, BUT many are VERY VERY RUDE and they are aggravated because they missed a flight, are traveling tired and hungry, and are just looking to vent/blow up on someone. Because of very bad management, you will ALWAYS be out of certain items, which customers will (of course ) ALWAYS want and lose their minds over. Some of these people were beyond childish. Even then, I think the managers were worse. Last but not least, Im a Marine Corps Sgt, and even tho I've literally been dug through the mud in the Corps, I feel I was ALWAYS treated better and with much more respect in the Corps, even while getting hazed, yelled at, getting broken down mentally and physically. At least that served a purpose. The managers at DNC bully people simply because they feel they can, they are in somewhat of a loophole. Its literally too hard to check up on them because of TSA checkpoints. So they abuse what little power they have in life, to try and make themselves feel better by trying to bring others down. Maybe thats why bootcamp was easy for me, because DNC was a hostile workplace from hell that was even worse.

2.0
Nov 14, 2014
Recommend
CEO approval
Business Outlook

Pros

I honestly go to work everyday for my customers. I know how it may sound but that is the honest truth. I love my customers and keep in mind I work in the financial district downtown on bunker hill. They come in sometimes 2-4 times a day. Myself and my co-workers know them by name and even though they are not there that long we have established great relationships with each of them. Besides that I have a set schedule, off on weekends, and latest we work is until 4:30

Cons

Management doesn't seem to know anything, they don't communicate with one another, they don't fully train anyone for any position and just throw you in the position and your basically on your own. I'm an hourly associate and I myself had to train our new manager. They are unprofessional in the sense that they talk about employees in front of everyone including customers.

Viewing 49 - 51 of 2,593 Reviews

Glassdoor has 3,058 Delaware North reviews submitted anonymously by Delaware North employees. Read employee reviews and ratings on Glassdoor to decide if Delaware North is right for you.