When management shifted, company culture changed drastically. It went from a company that cared about its employees to focusing on pure performance numbers. They call the performance numbers “goals” when in reality they are a set of standards that progressively get harder and harder to hit year after year. They increase the percentages that are required with every sale every year. Even when you hit every “goal” you are made to feel like you could have done more. Constantly felt like I was walking on eggshells even when succeeding. They also require you to memorize a script of sales which isn’t to difficult except that it changes every 6 months to a year. You are required to keep a planner to log your daily activities and plan out your day which is a waste of time and paper when there are not very many tasks to complete daily besides merchandising, cleaning, and training. The biggest con is how they promote management in the company. Store managers are promoted purely on sales success and having great performance numbers. In reality, there should be an ability to lead metric required for such promotions. The managers that I worked directly under were incompetent in leadership but amazing in sales. They did not know how/want to train their staff. Good people, but terrible leaders. They get all the credit when people in store promote out, when they did very little to build that employee. They leaned heavily on the assistant for store operations so that they could focus on personal sales using exorbitant discounts to close customers. Expect your regional managers to only speak to store managers 95% of the time with assistants getting little to no guidance on how to develop. If you are looking to move up in the company, expect to move across the state/country as in store promotions are extremely rare.
