Is Docusign a good company to work for as a Customer Success Program Manager?

Customer Success Program Manager professionals working at Docusign have rated their employer with 3.1 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of Docusign employees being 3.6 out of 5 stars. Search open Customer Success Program Manager Jobs at Docusign now and start preparing for your job interview by browsing frequently asked Customer Success Program Manager interview questions at Docusign .

Does Docusign pay Customer Success Program Manager employees well?

Customer Success Program Manager professionals rate their compensation and benefits at Docusign with 4.0 out of 5 stars based on 46 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Success Program Manager salaries at Docusign.

What are the top reviewed jobs at Docusign?

Account Executive (446) , Market Development Representative (MDR) (247) , Market Development Representative (244) , Sales Development Representative (SDR) (152) , Software Engineer (104) , Sales Development Representative (68) , Senior Software Engineer (68) , Sales (63) , Director (43) , Manager (36) , Account Manager (32) , Product Manager (31) , Enterprise Account Executive (30) , Sales Manager (30) , Customer Success Manager (29)

What are the pros of working at Docusign according to real employee reviews?

"Great product with a lot of potential Smart and engaged people" ((in 381 reviews)); "Also work/life balance is good since we account for development/testing/incident" ((in 221 reviews)); "Great leadership and company direction" ((in 132 reviews)); "Smart and Great Teams" ((in 126 reviews)); "SDR Role is great and good pay" ((in 116 reviews))

What are the cons of working at Docusign according to real employee reviews?

"Poor management and politics" ((in 111 reviews)); "Frequent layoffs resulting in permanently increased workload" ((in 71 reviews)); "There will be no diversity if you only ever hire people who all pledged the same PWI organizations" ((in 21 reviews)); "Bullying is frequent, as well as gossip behind peoples backs." ((in 6 reviews))

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Docusign

Docusign Customer Success Program Manager reviews

3.1

77% would recommend to a friend

(46 total reviews)

Allan Thygesen

61% approve of CEO

39% positive business outlook

Ratings by category

4.5

Work/Life balance

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.5

Senior management

3.5

Career opportunities

3.2

Culture & values

Customer Success Program Manager employees have rated Docusign with 3.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Success Program Manager professionals have a good working experience there. Docusign is rated in line with the average (within 1 standard deviation) by Customer Success Program Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

46 reviews

5.0

Mar 9, 2020

Great company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Ability to work remote; flexible working hours; supportive leadership

Cons

Can be a bit dysfunctional and unorganized; lacking support for new hires. It's very much sink or swim mentality.

Docusign Response

Thank you for sharing your thoughts and the input regarding onboarding for new hires in Customer Success. I know Tanya Casey's team is working on that.

5.0

Feb 16, 2020

Great place to work

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Potential for advancement, great culture

Cons

Difficult to navigate corporate structure

Docusign Response

Thanks and yes, we need to listen to employee advice. Make sure you provide details in your pulse survey responses. Dan reads every single response as does Joan. The more specific you are, the more helpful it is.

5.0

Aug 16, 2019

Helping make companies more agreeable

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

DocuSign is an incredible company. I've never been a part of a company where everyone is so genuinely supportive and willing to go out of there way to help others out. The culture and tone is set from the top down -- you truly feel empowered to do the best work of your life here. It's an extremely exciting time for the company as we are expanding our offerings and ability to help customers become more agreeable. Plenty of opportunity for growth, great benefits and compensation packages.

Cons

Honestly, none come to mind. All positive experiences thus far.

Docusign Response

Great to see you're having a positive experience. Thanks for the feedback.

Viewing 34 - 36 of 46 Reviews

Jobs at Docusign

Lead Application Product Manager - Customer Success

Principal Application Product Manager - Customer Success

GTM Employee Communications Manager

Product Manager - Data Onboarding

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Docusign Customer Success Program Manager reviews

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Helping make companies more agreeable

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