Is Docusign a good company to work for as a Customer Success Program Manager?

Customer Success Program Manager professionals working at Docusign have rated their employer with 3.1 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of Docusign employees being 3.6 out of 5 stars. Search open Customer Success Program Manager Jobs at Docusign now and start preparing for your job interview by browsing frequently asked Customer Success Program Manager interview questions at Docusign .

Does Docusign pay Customer Success Program Manager employees well?

Customer Success Program Manager professionals rate their compensation and benefits at Docusign with 4.0 out of 5 stars based on 46 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Success Program Manager salaries at Docusign.

What are the top reviewed jobs at Docusign?

Account Executive (446) , Market Development Representative (MDR) (247) , Market Development Representative (244) , Sales Development Representative (SDR) (152) , Software Engineer (104) , Sales Development Representative (68) , Senior Software Engineer (68) , Sales (63) , Director (43) , Manager (36) , Account Manager (32) , Product Manager (31) , Enterprise Account Executive (30) , Sales Manager (30) , Customer Success Manager (29)

What are the pros of working at Docusign according to real employee reviews?

"Great product with a lot of potential Smart and engaged people" ((in 381 reviews)); "Also work/life balance is good since we account for development/testing/incident" ((in 221 reviews)); "Great leadership and company direction" ((in 132 reviews)); "Smart and Great Teams" ((in 126 reviews)); "SDR Role is great and good pay" ((in 116 reviews))

What are the cons of working at Docusign according to real employee reviews?

"Poor management and politics" ((in 111 reviews)); "Frequent layoffs resulting in permanently increased workload" ((in 71 reviews)); "There will be no diversity if you only ever hire people who all pledged the same PWI organizations" ((in 21 reviews)); "Bullying is frequent, as well as gossip behind peoples backs." ((in 6 reviews))

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Docusign

Docusign Customer Success Program Manager reviews

3.1

77% would recommend to a friend

(46 total reviews)

Allan Thygesen

61% approve of CEO

39% positive business outlook

Ratings by category

4.5

Work/Life balance

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.5

Senior management

3.5

Career opportunities

3.2

Culture & values

Customer Success Program Manager employees have rated Docusign with 3.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Success Program Manager professionals have a good working experience there. Docusign is rated in line with the average (within 1 standard deviation) by Customer Success Program Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

46 reviews

5.0

Sep 14, 2020

Are you doing the work of your life? At DocuSign you are!

Customer success

Recommend

CEO approval

Business Outlook

Pros

The company has a simple mission/vision statement, and that is to be the best Agreement Cloud in the market. Leading this vision is Dan Springer, the CEO of DocuSign. His Leadership and coupled with his strategic vision, make DocuSign a great company to be. Folks at DocuSign are competitive, which in turn makes you want to be as competitive. But that doesn't mean that its cutthroat or every man for himself, far from it. DocuSign's culture of Empathy and compassion is its cornerstone of success. It allows employees to feel safe and focus on the work of their lives! Every individual is valued and is part of DocuFamily

Cons

None that I can think of

Docusign Response

Thanks.

5.0

Jul 6, 2020

Enviable company to join during high-growth and

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Customers love DocuSign, benefits are competitive, excellent corporate values and mindful management practices, Customer Success is prioritized, employee health and well-being emphasized by leadership

Cons

Hypergrowth and new acquisitions can create numerous organizational and structural challenges

Docusign Response

Thank you for writing in from Georgia and good to hear you feel Customer Success is a priority. It really is under Dan and Lambert's leadership.

5.0

May 18, 2020

Really care for the employees

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Clear strategy and decent execution.

Cons

A bit top heavy mid-management

Docusign Response

Thank you for sharing your thoughts. Very happy to hear you are pleased with the benefits and believe the company cares for its employees. (I agree.)

Viewing 31 - 33 of 46 Reviews

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Docusign

Docusign Customer Success Program Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Are you doing the work of your life? At DocuSign you are!

Enviable company to join during high-growth and

Really care for the employees

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