Is Docusign a good company to work for as a Customer Success Program Manager?

Customer Success Program Manager professionals working at Docusign have rated their employer with 3.1 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of Docusign employees being 3.6 out of 5 stars. Search open Customer Success Program Manager Jobs at Docusign now and start preparing for your job interview by browsing frequently asked Customer Success Program Manager interview questions at Docusign .

Does Docusign pay Customer Success Program Manager employees well?

Customer Success Program Manager professionals rate their compensation and benefits at Docusign with 4.0 out of 5 stars based on 46 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Success Program Manager salaries at Docusign.

What are the top reviewed jobs at Docusign?

Account Executive (444) , Market Development Representative (MDR) (247) , Market Development Representative (244) , Sales Development Representative (SDR) (152) , Software Engineer (104) , Sales Development Representative (68) , Senior Software Engineer (68) , Sales (63) , Director (42) , Manager (36) , Account Manager (31) , Product Manager (31) , Enterprise Account Executive (30) , Sales Manager (30) , Customer Success Manager (29)

What are the pros of working at Docusign according to real employee reviews?

"Great product with a lot of potential Smart and engaged people" ((in 378 reviews)); "Also work/life balance is good since we account for development/testing/incident" ((in 227 reviews)); "Great leadership and company direction" ((in 136 reviews)); "Smart and Great Teams" ((in 130 reviews)); "SDR Role is great and good pay" ((in 117 reviews))

What are the cons of working at Docusign according to real employee reviews?

"Poor management and politics" ((in 112 reviews)); "Poor communication and planning for teams" ((in 32 reviews)); "Felt a bit repetitive and disjointed from upper management" ((in 27 reviews)); "There will be no diversity if you only ever hire people who all pledged the same PWI organizations" ((in 19 reviews)); "Favoritism is high and not a lot of strategic direction." ((in 11 reviews))

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Docusign

Docusign Customer Success Program Manager reviews

3.1

77% would recommend to a friend

(46 total reviews)

Allan Thygesen

61% approve of CEO

39% positive business outlook

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Customer Success Program Manager employees have rated Docusign with 3.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Success Program Manager professionals have a good working experience there. Docusign is rated in line with the average (within 1 standard deviation) by Customer Success Program Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

46 reviews

3.0

Jul 23, 2025

not that impressive

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

work life balance good benefits

Cons

no communication from the managment not the best pay

1.0

Jul 8, 2025

CSM role

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

You get exposed to details of CLM and esign great capabities.

Cons

high frequency changes in leadership team.

4.0

Mar 19, 2025

Decent work life balance

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Managers do care about their team

Cons

AU management is so blind sided by the US

Viewing 1 - 3 of 46 Reviews

Jobs at Docusign

Sr. Enablement Program Manager, Customer Success

Principal Application Product Manager - Customer Success

Lead Application Product Manager - Customer Success

Lifecycle Marketing Manager

Product Manager - Data Onboarding

Docusign reviews FAQs

Docusign reviews Docusign Customer Success Program Manager reviews

Docusign

Docusign Customer Success Program Manager reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

not that impressive

CSM role

Decent work life balance

Jobs at Docusign

Docusign reviews FAQs

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