Dyson reviews

Upper Management - A private company with a very massive wealth gap between the owner (James) and the people who perform the day to day work. Salary - FAR UNDER (some cases 25%) market rate for a company with so much revenue and an owner who believes he has made the same world changing contributions as Apple, Tesla, and Microsoft. Vacation - UK Employees receive 5 weeks of vacation, however, US based employees begin with 2 weeks. Cultural differences aside, ex-pat Brits working in the US maintain their 5 weeks of vaction Racism and Discrimination - There were no shortage of microagressions (telling a black woman she needed to work on the way she walked and dressed), blatant racism (telling a black male that he was not allowed to participate in an event because he did not represent what a "Dyson engineer was supposed to look like"), assumptions that POC only worked in the call center, and so many other examples. James Dyson and the British Way - Made out to be a monolith. The British way is the only way. If you disagree or do anything other than execute the direction from the UK your life at Dyson won't be a fun one. Culture - Unless you're a Brit, you will NEVER find yourself a VP unless certain factors make it impossible for a UK citizen to hold that position such as VP of Legal (educated and permitted to practice law in the United States). Many teams will find the smallest reason to not promote or progress you: hire outside the company for a position one would naturally progress into, use months old criticism that you only became aware of in your end of year review, and so much more. Never have I ever worked at a place that conditioned me to feel as if I was not valued.

The company is a dumpster fire. Seriously run away. I left the company toward the end of 2020 and I still get text messages from the leadership/employee group-text-messages, asking me to work overtime. The communication is terrible, their internal system and SAP software hasn’t been updated since Dyson came to the US and there’s zero work-life balance. Also the training is almost non-existent. Seriously; it’s bad. If they made you take 1-2 chats at a time maybe the job wouldn’t be so bad; but 3-4 is the expectation and lucky for you their internal systems don’t work fast enough to allow you to help that many customers at once. Want your boss to be texting your personal number every day you’re off asking if you can “just help out a few extra hours”? Then this is the place. Want to work for a company that says you’ll get sales bonuses and great pay, but fails to tell you you’ll also be taking 4-6 tech support chats at a time that will give you horrible reviews making you ineligible for any bonus? Then this is the place. Seriously it’s bad. Everyone just lies to their customer to tell them what we they want so they leave them a good review and they can get a bonus, then if you’re the poor chum that gets the customer next and have to tell them the previous agent was incorrect; guess who’s getting a bad score? Yup you are. Also they tell you it’s easy to make a bonus since it’s all based on your scores that guest give you. But they don’t tell you it’s on a 0-10 scale and while you need to make a 78 for a bonus that if anyone gives you a 0 that score is actually super weighted and tanks your entire month. So even if you get 40 people to give you a perfect 10 aka a 100% and you get one upset guest whose mad at someone else setting the wrong expectations or something way out of your control; if they give you a 0 there goes your entire months bonus. Honestly unless you are super desperate for a job I would not recommend this company to my worst enemy.