ECI Software Solutions reviews

I was a part of an acquisition and it was truly a horrible experience. We were told for months about how lucky we were to be a part of ECI. They shove this idea of the ideal work place down your throat and even have incentives surrounding good employment reviews. This company prides itself on earning awards and accolades related to being a great place to work. What is not known is that employees are strongly encouraged to positivley rate their work experience with ECI. I worked for the acquired company for 15 years and held multiple positions. The company and the product was successful. Less than a year into the acquisition, my department was moved offshore and our positions were eliminated. There are still good people that work for this company but the upper management is out of touch. An average day is filled with pointless meetings where absolutely nothing gets decided. Up until the day I was told that my services would no longer be needed, I had not spoken once to any employee from ECI directly. There are unreasonable expectations set by management who openly admit that they do not understand or want to understand the scope of the project. This company sells multiple software packages and on more than one occasion, management has stated that they do not want to know how the software actually works. Better than that, they do not care. In turn, they propose unrealistic goals. They also eliminate industry experts in favor of a lower cost option. This compromises the integrity of the products they sell. While I have not experienced this directly, I have also heard that their customer support team is constantly admonished for taking time to actually help a customer. I realize the point of manufacturing and sellling a product is to turn a profit and they do this successfully but at the cost of those that work for them.

My only real gripes are the health benefits and the HR team. Other than that, ECi is a run-of-the-mill American corporate workplace. Health benefits so bad, I completely dropped all coverage. In fact, it was cheaper for me to pay for my child's broken bones and all seasonal illnesses out of pocket along with the tax penalty than to pay for the company's "benefits". The HR team is so mean that by the time I quit my job at ECi, I would avoid their part of the building and go out of my way to not walk by them in the halls. Even the most vague of conversations with them was like being stung by a hundred jelly fish. My personal perception is that the HR team does NOT like their employees and treats them as if they are a nuisance. The newer members to the team seemed fairly legit and knowledgeable to me, but the original three? Do not engage, for any reason, not even to ask questions. It took this team a month and a half after I quit to terminate my employment status with the 401k provider. That was a bummer. Another anecdote about this terrible team - I was a part of the company social committee for about a year. Right after the Dallas Police Department was attacked during a Black Lives Matter rally, the social committee held a company-wide social function with the purpose of raising funds for a charity. The committee chose, against opposition within the same committee, to donate proceeds to the Dallas Police Department. To this day, I cannot understand why the two HR team members sitting on the committee allowed this to happen. In my opinion, it is inappropriate for a company, privately owned or otherwise, to support a viciously divisive political stance, especially when there are other worthy, less contentious options. I never attended another committee meeting after that. To that point, if you are looking for diversity, this company is not the place for you. If you are anything other than white and heterosexual, you will have difficulty finding others similar to you at this company (to be fair, there are SOME). The recent Apax acquisition did bring two females to the C-Suite, but it will probably be some time before a change in mindset pervades the rest of the company. Like most companies, I suppose, you'll find a myriad of employees, many qualified, many unqualified. Like most companies, the executives' priorities do not align with their teams' priorities. Like most companies, executives are concerned about ROI and deadlines and are ignorant to (or separated from) the toll those things take on their teams' personal lives. Beware, if you join the marketing department, you will work overtime, you will be stressed, you will be confused, and you probably won't have fought successfully for a higher salary and other benefits.