ECI Software Solutions reviews

Worse managers I have ever been around. Low level managers are too afraid to stand up to upper management, and well they should be because this place treats all the employees like liabilities instead of like assets and they will fire you if you disagree with them. There is no training at all. Well, their version of training is taking you in a room with 5 or 6 others and dumping tons of information in your lap all at once. No one can learn like this. After you sit through that crap they expect you to know how to solve issues related to that class. It's like taking an economics 101 class and then thinking you are ready to be the CFO. It's ridiculous. They keep losing good employees because they don't pay enough. Pay is way under average for the work you do. The support techs are understaffed and over-worked, and under paid.

Heavily micromanaged by your team lead’s manager. Constant overhaul from new ownership that takes over when the company is sold (which is often). Company isn’t actually interested in providing quality customer service. 80% of the time customers spend over 3 days waiting for their problems to be fixed after they’ve reported them. High turnover rate due to poor leadership. When they are desperate to hire new employees they’ll hire someone (with no experience) for your team and start them at a higher hourly pay, AND expect you to train them. Also, the raises are next to nothing (don’t even match how much the dollar inflates on a yearly basis so you end up taking a pay cut by staying with the company).