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ECI Software Solutions

Engaged Employer

ECI Software Solutions reviews

3.8

70% would recommend to a friend

(419 total reviews)
avatar

Trevor Gruenewald

83% approve of CEO

61% positive business outlook

ECI Software Solutions has an employee rating of 3.8 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ECI Software Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

419 reviews
2.0
Feb 9, 2024

Outdated Software

Recommend
CEO approval
Business Outlook

Pros

Friendly colleagues. Might be okay for someone just starting out in tech support. PTO is average for the tech industry (probably better than average compared to other industries).

Cons

One of the worst products I've ever seen. Felt like I had time traveled back to 1998. Training consisted of watching outdated customer training videos and something went wrong with the product in most of the videos. Health insurance is twice as expensive as average. Salaries are well below average.

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ECI Software Solutions Response
2y
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your colleagues during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding support training. Our leadership is reviewing and revising our current training and continuing education programs for our Customer Support employees, so we can provide the best service to our customers. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
2.0
Jan 13, 2024
Recommend
CEO approval
Business Outlook

Pros

The flexibility to help with life matters and great team members.

Cons

Poor training and support for staff directly assisting customers. The support structure doesn't fit the business needs for their customers leaving them waiting weeks for a phone call. Then the specialist has to not only help with the issue but deal with a cranky person due to the response time.

avatar
ECI Software Solutions Response
2y
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your team members and work life balance during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding support training. Our leadership is reviewing and revising our current training and continuing education programs for our Customer Support employees, so we can provide the best service to our customers. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
3.0
Mar 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Good community, flexible hours, and freedom to craft your own responsibilities/methods suited to your role.

Cons

No bonuses, no regular raises, and no significant bumps in pay when a raise is given.

Viewing 22 - 24 of 419 Reviews

Glassdoor has 433 ECI Software Solutions reviews submitted anonymously by ECI Software Solutions employees. Read employee reviews and ratings on Glassdoor to decide if ECI Software Solutions is right for you.