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      EPB

      Engaged Employer

      EPB reviews

      3.8

      67% would recommend to a friend

      (98 total reviews)

      David Wade

      66% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      EPB has an employee rating of 3.8 out of 5 stars, based on 98 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EPB employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.9 stars).

      Reviews by job title

      98 reviews
      4.0
      Jan 27, 2019

      Fantastic Work Atmosphere but Executive Leadership is Changing

      Communications systems technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      EPB promotes a culture of learning and independent thinking all across the company. Over my 8+ years of service I installed and troubleshot residential services, performed maintenance in the headend/supernode facilities, tested equipment for potential new services, along with a myriad of other duties. I was consistently treated with respect by my immediate management and my abilities were held in high regard.

      Cons

      As EPB's success has grown, regretfully so has the corporate mindset of the executive leadership. There was a time when you knew everyone's name and loyalty mattered. Unfortunately that is beginning to fade away and good, honest folks are terminated after small mistakes in the mitigate the risk of *potential* harm to company image.

      2.0
      Feb 17, 2015

      Don't bother if you're in customer service

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and the pay are GREAT for the position. There is an employee clinic that you and your family can use. It's free, and when I was there, the maintenance medications that were non narcotic were free as well. It's a great savings.

      Cons

      The customer service managers are intimidated by anyone that is outgoing/go-getter and/or different. They are DEFINITELY not pro LGBT, and work to get them out of the company. Since it's a utility, when they say MANDATORY overtime, they mean it. There is no notice to the overtime. If it's 30 minutes before your shift is over, and it starts raining, you are there until whenever the managers see fit. It's not a great position if you have a family, or if you don't have an awesome support system for kids (if you have them).

      3.0
      Feb 18, 2020

      Untrustworthy Management

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits with some potential for advancement.

      Cons

      Upper management is conniving. If they have it their mind to advance you then you are in luck. The sky is the limit. If, however, you are not a favored person, they will manipulate things to make you want to leave it just fire you. Mid level management are the hard workers and will try to help the reps improve. Sad situation. It could be a great place to work and will be when some of the Vice Presidents finally retire or quit. Company is very customer focused making it a very positive force for Chattanooga.

      Viewing 13 - 15 of 98 Reviews
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      ReviewsEPB reviews

      Glassdoor has 104 EPB reviews submitted anonymously by EPB employees. Read employee reviews and ratings on Glassdoor to decide if EPB is right for you.