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ESL Federal Credit Union

Engaged Employer

ESL Federal Credit Union reviews

3.4

51% would recommend to a friend

(140 total reviews)
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Faheem A. Masood

54% approve of CEO

41% positive business outlook

ESL Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ESL Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

140 reviews
1.0
Jul 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Getting out of this place!

Cons

The CEO has now come up with another off the wall project. Shared Value? Solving the Economic and social problems in the City of Rochester. CEO has hired a few managers for big bucks to handle this new venture. Just what we need more chiefs doing nothing. ESL has too many managers already that are dead wood solving nothing. Very top heavy and poorly managed. ESL even hired a consulting firm for big bucks to help with this huge project of solving the cities problems. Just one problem, the credit union is falling apart. When will the CEO fix the credit Union? I guess he is just to busy being a social butterfly. We have very high turnover, poor training, forced to make goals or be terminated, poor rates, poor products, very unhappy employees, stress, lack of advancement, we irritate customers with sales pushes all the time, we are understaffed at the branches and we are underpaid as well for having to be salespeople in addition to bankers, We are forced to sell while the CEO gives money to every community event, charity and sports team in town. What a vain CEO. He loves his photo opportunities and recognition. If only the community knew what a fool he was they may think twice about banking here. They can get more value at other financial institutions who care about their customers and employees. I hate working here. I am treated like trash. The purpose of a credit union is to serve members not solve social and economic problems and be supporting every charity in town. Its also to serve not force products down members throats that they do not need or want. There are days I wonder how this place runs? The only shared value I get is a few peanuts thrown my way and a company party. Big deal. Yet people who do not even bank here or work here get thousands for free.

1.0
Jul 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Nothing I can say positive.

Cons

Lousy work environment. Sales is all they want from you and there is a lot of back biting! Company will stress to you that they are all about building relationships with customers, but in reality the only thing they care about is SALES, SALES, SALES. The pressure to sell is EVERY single day which is why many employees feel compelled to cheat their way through in order to keep their jobs. Very unrealistic sales goals.Having to sell to people who genuinely don't need or want the product you are selling is just not right. Sub-par products which constantly change and irritate customers. I truly believe Management could care less. They only see numbers not employees or members. What a way to run a business.

1.0
Jun 4, 2014

“Poison from the top down!!”

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You'll have fun if you enjoy watching people being miserable. I used to enjoy working here. However, after 6 years of being here, I can't think of a single reason to work here aside from a desperate need for a paycheck.

Cons

Upper management is horrible, lacks talent and has no clue what is going on. This is not a place for young talented people. I have been told it was once a great place to work from some old timers. To bad I missed the gold old days. Very difficult to get promoted. They push you to meet your sales quota everyday. Limited training. Poor management. Low Salary. Hard to meet sales goals. lack of team spirits. Unprofessional colleagues. Very conservative business strategies. They run a very tight ship. that means they do more with less and specifically means that even during busy times, they are cautious to hire and branches are short staffed. Also means that there is a high amount of focus on expenses to include salary expenses. Have been trying to get in the back office for years but no luck. I am at a dead end. I have few contacts here and that is what you need to advance.

Viewing 121 - 123 of 140 Reviews

Glassdoor has 156 ESL Federal Credit Union reviews submitted anonymously by ESL Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if ESL Federal Credit Union is right for you.