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EVERSANA INTOUCH

Part of EVERSANA

Engaged Employer

EVERSANA INTOUCH reviews

2.8

30% would recommend to a friend

(590 total reviews)
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Faruk Capan

53% approve of CEO

14% positive business outlook

EVERSANA INTOUCH has an employee rating of 2.8 out of 5 stars, based on 590 company reviews on Glassdoor which indicates that most employees have an average working experience there. The EVERSANA INTOUCH employee rating is 25% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

590 reviews
2.0
Mar 31, 2025
Recommend
CEO approval
Business Outlook

Pros

If you were hired under the Eversana banner, then you can probably think of several pros. But let's be real: those of us that are left from the pre-acquisition days understand there are no pros left. The Pros that made this agency a place to be are gone. Old Pros that have long since gone away for some perspective: - bi-monthly reimbursement for physical health memberships (gyms, yoga studios, even subscriptions to things like StepBet would count as long as you could provide proof you were using these memberships) - monthly reimbursement for "tech updates" during lockdown for people who had to upgrade their internet or cell phone data plans to cover working from home - company parties at actual venues every time (not these glorified office cafeteria gatherings with the same catering company over and over) - promotions as people were ready and staffing plans done with their promotions in mind so they were in scope - hiring ahead of a projected busy time period so support was already in place before you were working 50-70 hour work weeks - Faruk Answers Questions where he would usually go off-script and be real about how he felt on certain updates (and it was believable) - having a business transformation team who were in charge of running pilots for all tools and process updates and they would make themselves available to help understand SOPs and write SOPs if none existed

Cons

Oof. We have layoffs about every 90 days. The pressure to be billable is more intense than your typical agency culture. So you have people who are dumping time on tasks because they have access to them. And then PM has to figure out how to bill all that time to the client but that's not really fair but ya know not everything can (nor should it be) be billed. So then you have nonbillable time sitting on your brand. If your nonbillable dollars get too high then your brand isn't profitable. If your brand isn't profitable then members of your brand will be on the next round of layoffs with no approvals on a backfill. So people don't want to be seen as redundant so they bill to everything they have access to. And then the cycle continues. There is this pressure to RTO but there have been so many layoffs that there is hardly anyone left to attend these "love your affiliate" parties. And not only have we laid off some really amazing people (wish I could name names) but we've also lost some key and influential personalities willingly. That's right: there are leaders who were privy to the layoff lists who chose the severance to save others because they themselves were willing to go out into this horrible job market than keep working for Eversana. The one question I get often is how can this agency be hiring if we are also laying people off? Why not move people around (like we did in the old days)? Well, because not all of the layoffs are because of restructuring or redundancies, that's why. So which were you? Were you a redundancy or were you a "redundancy"? You'll likely never actually know because we exist in layoff culture now and companies like Eversana are guided by bean counters. Perhaps the first round or two of layoffs were true redundancy because we were overstaffed for awhile, but now it's not enough to be billable. So everyone just remember that: it's not enough to be billable so stop overbilling your time and making other people clean up your mess because that overbilling will not save you if you just aren't up to snuff by other standards you are being held to. Also don't be surprised if the people who report to you make more of a salary that you do. Those "pay bands" they hire under don't actually mean anything if they aren't honored for legacy employees are choose to remain loyal. How fair is it that people are in higher positions with higher expectations, broader visibility, and have years more experience are making less than those who report to them?

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EVERSANA INTOUCH Response
1y
As a current employee, the door to two-way communication is always open.
3.0
Jan 21, 2016

CEO Needs To Make Decisions

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really great, smart people at Intouch Solutions. The culture is laid back, and there is flexibility with work schedules, etc. It's probably a great place for people to start out their marketing career to gain some experience while having the freedom and flexibility to have fun.

Cons

Three big ones: 1 Executive Management is a disaster. Each one is rowing in a different direction, while just saying the right things to sound like they are aligned. CEO should be engaged in direct conversation to make decisions about which direction they are going, but seems checked out of the business decision-making process. 2 Team bloat - Strategic Services teams have a number of people without a full load of work. And, honestly, some of them aren't strong enough to do a full load of work, but they are still getting paid. Account Teams are astronomical in size. So many team members that have to be in every meeting, and yet there is all kinds of issues with including PM, Creative, or Strategy, because of "the hours". It's backwards. 3 They are bleeding talent, and the talent that is needed to do intelligent work is the talent that is walking out the door. Not all contributors are equal. The valuable ones are either gone already or will be soon.

2.0
Apr 7, 2022
Recommend
CEO approval
Business Outlook

Pros

A lot of people seem nice Decent Pay/Benefits If you have all the hard skills on the job posting + pharma experience you'll likely love it here.

Cons

While Intouch promotes the idea of Work/Life Balance, they really want you 95% billable and will continue taking on more and more business even though they have no way of supporting it. They'll bring in new people who are under the impression they'll get top tier training and be setup for success, but that's really dependent on the team you're put on. The PMO has a bootcamp and it all seems real great, but then you'll like be thrown into the deep end with the hope you can swim. If you can't, it's up to you to figure out how to or drown. though again, dependent on your team I suppose and certainly your experience level coming in. Apparently many low/mid level folks tapped out by Q4 last year and I can see why.

Viewing 10 - 12 of 590 Reviews

Glassdoor has 630 EVERSANA INTOUCH reviews submitted anonymously by EVERSANA INTOUCH employees. Read employee reviews and ratings on Glassdoor to decide if EVERSANA INTOUCH is right for you.