Edmunds.com reviews

- Executives tout innovation but falls short of understanding what it is. - Execs lack vision and strategy. - Owner and execs are focused on current revenue. They can't seem to commit to a long-term strategy.

If you have to teach consumers how to use your website to access the most basic features - and we do - you've done website design totally wrong. We consistently decide what WE want the website to be, and then expect users to conform to our wants and needs. The president told us at the beginning of the year to "ignore the haters." Let that sink in. Ignore criticism from the users of our website. We have glitchy, buggy, and difficult-to-use products all over the website. Attempting to get these fixed or altered to be consumer-friendly results in a, "sorry, no resources for that," answer almost every time. It's disrespectful to our consumers. The elephant in the room - the layoffs. It's understandable that companies go through swings and need to make adjustments. What is entirely puzzling, and contributing to the lack of morale, is that plenty of good people, who bore no responsibility for decisions that led to our current state, were let go, while those who made and championed the poor decisions are still here... and further, are in leadership positions that will determine our future direction. That is beyond discouraging. We hear a lot about accountability, but there's been very little of that relative to our recent failures.