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Express Scripts

Acquired by The Cigna Group

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Heartless company - Client Service Specialist Express Scripts Employee Review

1.0
Oct 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Good advancement opportunities.

Cons

This company believes in less people and more work which results in overwhelmed employees and a lack of quality in customer service, turnaround times, and rapport.

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Express Scripts Response
11y
We know we can always do better. While we appreciate the positive reviews, we take action from the negative reviews. Part of our company’s job is to be as effective and efficient as possible. We know that it can sometimes add work to an already busy schedule. That’s why we encourage regular feedback between employees and managers so that we can find even more ways to make Express Scripts a great place to work. We’ll continue to focus our efforts on helping our patients get the medications they need, while making sure our clients are getting the most value from their pharmacy benefit. The feedback – good and bad – helps us create a better environment for all of us to deliver on both of those important goals.

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

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