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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Client Service Specialist reviews

      4.8

      94% would recommend to a friend

      (4 total reviews)
      avatar

      Tim Wentworth

      100% approve of CEO

      94% positive business outlook

      Ratings by category

      4.8

      Culture & values

      4.8

      Senior management

      4.8

      Career opportunities

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      Ratings by demographic groups

      Reviews by job title

      4 reviews
      5.0
      Aug 11, 2017

      Love it here

      Client service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Express scripts is working every day to be more employee friendly and making sure employees feel appreciated and valued.

      Cons

      It's a large company so some roles can really begin to feel like you're just a number and it's hard to get noticed. It gets better though!

      1.0
      Jan 9, 2015

      From a former Express Scripts - former Medco employee

      Client service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Provides a paycheck and benefits

      Cons

      Worked for Medco for 5 years; ESI for 2 years, in two years I lost over $10,000 a year in bonuses; Lost working for a company which was customer service driven to one which is bottom line compulsive. Lost empowerment with performing my job with the dedication and integrity which is important to me to one who micromanages; stats are the rule of the day; not customer satisfaction. Went from an environment with opportunity and stability to chaos, discontent and toxic environment. Then they closed and laid off everyone at the Medco site which I was working.

      1.0
      Oct 23, 2014

      Heartless company

      Client service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Good advancement opportunities.

      Cons

      This company believes in less people and more work which results in overwhelmed employees and a lack of quality in customer service, turnaround times, and rapport.

      avatar
      Express Scripts Response
      11y
      We know we can always do better. While we appreciate the positive reviews, we take action from the negative reviews. Part of our company’s job is to be as effective and efficient as possible. We know that it can sometimes add work to an already busy schedule. That’s why we encourage regular feedback between employees and managers so that we can find even more ways to make Express Scripts a great place to work. We’ll continue to focus our efforts on helping our patients get the medications they need, while making sure our clients are getting the most value from their pharmacy benefit. The feedback – good and bad – helps us create a better environment for all of us to deliver on both of those important goals.
      Viewing 1 - 3 of 4 Reviews
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