No Confidence, No Accountability - Anonymous employee H&R Block Employee Review

2.0
May 3, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people (the ones that actually do work instead of sitting on the 18th floor). My direct supervisor is awesome and fights hard for her team.

Cons

We're a product/service based business, and marketing is terrible. Spent $32 mil on a sweepstakes that was supposed to bring people into our antiquated, high-priced offices. Yet, at the end of the day, who answers for it? Not the folks who call the shots... they laid off 250 employees instead. CMO says we have to find our brand message. She has been here 10 YEARS. If she hasn't found it by now, move on. Retail division leader spearheaded three consecutive seasons of HUGE losses. Is he gone? Nope. All points to the CEO. This is a rudderless ship built on platitudes.

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5.0
May 8, 2026
Recommend
CEO approval
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Pros

Great coworkers in the office

Cons

Low volume of tax returns

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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