I love working for H&R Block. - Client Services Professional and Receptionist H&R Block Employee Review

4.0
Jun 10, 2017
Recommend
CEO approval
Business Outlook

Pros

The H&R Block I work for I have an amazing boss and general manager. As long as you communicate with them they will help the best the can. Very flexible work hours, and wonderful team. Most of our clients are very polite and respectful. I really joy meeting new people and seeing our clients for the past 15 years.

Cons

Sometimes the clients can be rude but, it doesn't happen very often and as long as you listen to the issue at hand it calms them down.I wish that the receptionist were allowed to answer the basic tax questions.

Explore other reviews about H&R Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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